Below is a copy of my horrid experience with the Lumber Liquidators in Beltsville, MD. The staff, without a doubt, is absent of basic customer service. The battle is continuing as I am faced with filing a motion in court.
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I am responding to your letter dated October 22, 2004 requesting additional information on the dispute regarding Lumber Liquidators in the amount of $522.59. In my original letter, I entailed the particulars and listed what steps I took to rectify the situation.
I have again listed the points below:
• The item(s) were purchased from Lumber Liquidators located in Beltsville, MD on 09/11/2004.
• The item(s) were returned because they were found to be of “poor” quality. I had a contractor address this issue (please see enclosed letter from contractor dated 10/15/2004). I worked diligently to obtain either an exchange or refund for the product since the quality of the item(s) – Brazilian Wood Cherry Flooring was poor. There were significant inconsistencies in the wood pattern as well as the wood coloring.
• The date of return was 10/9/2004 at the store location Beltsville, MD. I presented the item(s) to ***** and **** ***** (Manager and Assistant Manager) in their Lumber Liquidator showroom. The contract/sales agreement clearly states that an “exchange” is an option with “no” restocking fee incurred. However, this was not the case as both Wayne and Mike Holtz would not fulfill their own agreement. Both **** and **** ***** did not present a receipt of return for the item(s), however, I have a witness account that the item(s) were in their possession.
Again, I hope to have this situation resolved soon. I purchased the item(s) from this facility with the understanding that I would be receiving a quality product (I was assured by the store location management). What I received was a poor quality product that I am not at all happy with. I contacted the merchant (Lumber Liquidators) several times and was ignored. Therefore, I personally visited the store and gave them their merchandise; only after they would not honor my request for a refund or an exchange (which is listed in their sales agreement).
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Member Since
12/21/2004
Total Contributions
3 Posts
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