We had DuraStone installed almost 3 years ago. We had two tiles which had some adhesive issues and were replaced withion 6 months of the installation. About two years after the installation we noticed some chipping. Before the end of the three year warranty period we contacted the supplier who sent out an inspector. We found about twenty tiles which were chipped. Most were about 1/16th of an inch wide and 1/4 of an inch long. The photo included is the largest one. The inspector reported that the cause of the chips was due to the users. Mohawk tested a spare piece and concluded that the tile met specifications. The district representative never came out to look at the floor. We are very disappointed with Mohawk's response and lack of ownership of the problem. In this age of quality improvement we would have thought Mohawk would at least have their rep personnally inspect the floor and meet the couple who could abuse the floor so quickly! |
Member Since
09/01/2009
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