My experience was different, but bad. We bought 1000 sq. ft. of hardwood flooring on a big sale the weekend of Easter 2008. We chose store delivery.
10 days after purchasing the flooring and having the $2,000 + taken from our debit account, no one had contacted us regarding picking up our flooring.
I called the store here only to find out that there wasn't enough flooring to fill my order! I realize it is 1st come 1st served, but 10 days and no one emails or calls to say "hey, we ran out, here's your $2000 and some dollars back?"
So I clicked the link to write to the President, but what I got was an email from some flunky saying "it's 1st come 1st served" not even addressing that now 14 days has passed and Lumber Liquidators had our money all this time and didn't even bother to notify us!
My thing is where is their inventory tracking software that automatically stops sales when the inventory of that product is low? Where is the checking to make sure that no one's money was taken without them getting product?
Seems like amateur night to me and I think Bob Vila, Rush Limbaugh, Ty Pennington and the others that flog this product must get it for free or they'd complain too.
Lumber Liquidators solution? To give us back our money 16 days after taking it, leaving us with no product. Not even a discount on a different product due to the hassles we went through and the fact that they had our money that long. Lousy customer service if you ask me. |
Member Since
05/03/2008
Total Contributions
2 Posts
|
Moderated by Mark Hammond 
