I have a heat pump that started producing a very strong burning odor one morning, after having been in use for the past month or so. I know I need to call a pro - but my question is - do I need to find someone who specializes in heat pumps, or just any heating contractor? I've always had gas furnaces in my previous house, and my usual furnace guy has retired and moved away. Should I care whether or not they are an "authorized" dealer/repair of my particular brand? Thanks!

A heat pump is a very sophisticated air conditioner, usually with much more sophisticated electronics that can confuse plumbing, boiler, or gas or oil specialists. Many outside of heat pump tech companies avoid complicated electronics by hiring electricians to do the wiring, which might still make electricians fret.

That is why it is best to get a heat pump pro who specializes in installing and servicing a few heat pump brands and take their training courses, as they get to know the strengths and weaknesses with fewer surprises.

www.heatpro.us energy businessmen's knowledge

Yes, you really have to find out the MAKE and MODEL to get good answers. There IS more than one machine made.

I have the make, model, and year, so I will contact a company trained for that brand. Thanks for the input.

Most Commercial HVAC contractors will have experience with Heat Pumps.

Maia

Update on the foul smell from my heat pump: it was a mouse on the heat coils, which was my original suspicion. Only annoying part is that I had to basically order the repairman to open it up and check, as he was convinced it was just dog hair, or clogged air returns, or any other thing he could think of. Although, since I watched him take it apart and saw how easy it was, I will be sure to do my own checking next time.