A couple of things: If you have moisture between the panes of glass, that is a seal failure and you should contact the warranty department as they very well may be under some type of warranty. Further, if water is coming between the glass and frame, you likely could get some help. If however, the water is coming from between the window and the frame, the problem is with the installation and you should contact the contractor. There is a simple way to test the window to find out whether it is the window or the installation that is leaking. With respect to glider windows, you need to check the test data to find out if that is the proper product to use for your application, whether it is a Semco window or a window by any other manufacturer.
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