A word of caution for anyone thinking of buying from Lumber Liquidators. I spent some time on they're web site, and called the Cleveland, OH store to see if the had what I wanted in stock. I spoke with the store manager, who told me that they did indeed have it, but he wasn't sure if it was on hold for another customer. He asked that I call back. This was on Monday, and I called him back on Friday. He told me that he had it, and that it was available, so we rented a vehicle large enough to bring it all home and drove the 4 hours to the store. When we got there, *** acted like he had no idea who I was, told me that the flooring was not available, even though he had told me that morning that it was and knew I was driving up to get it. I asked about other flooring, and it was obvious that *** had better things to do. What that was, I don't know. There were no other customers in the store at the time, and *** was standing and talking with another employee. Needless to say, I did not buy flooring that day. The next week I called the 800 number on there web site, and spoke to Theresa. She called me back that day and told me that I would be hearing from the regional manager. It has now been ten days, and I have not heard from the regional, or from Theresa after leaving her messages. I am disgusted by the non existent customer service that they have shown, both at the Cleveland store and they're home office. I am out a days work for two people, 9 hours of time, and the travel costs, and they can't even bother to return my calls. |
Member Since
09/19/2003
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