** How can I tell that it's in defrost mode without opening it to look? **
You probably can't. It would likely take either visual observation or electrical testing, both requiring at least some disassembly.
** Does it seem normal to you that it would spend 60-80 minutes over 0 degrees? **
That would depend on what you're actually measuring the temperature of. If measuring the air stream temperature, as soon as it starting cooling again the freezer compartment air should start dropping in temperature. If you were actually reading the temperature of a surface near the evaporator (and thus defrost heater), that surface could remain warmer for longer.
** and spend 60-80 minutes over 0 seems like a long time to me **
It should be able to cool down quickly once the compressor starts running, shortly after a defrost.
That is why I asked about the frost pattern of the evaporator coil and the running of the compressor and fans to try to determine if the fridge is even cooling like it should. Of course, if it isn't cooling properly it wouldn't be able to recover well after the added heat of a defrost cycle.
JMO
Dan O.
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