A word of warning about this product. Do not buy from this company! We purchased this product from a dealer and had a reputable contractor install it. After about 6 months we noticed dark spots on some of the planks. I had the contractor look at it and the dealer we bought it from. They thought I could pressure wash it off. I tried this and most of it came off but you could still see stains. It came back again after only a couple of months. The strange thing is that some planks have the stain and some don't. I had the dealer take pictures and send them to Master Mark. After many, many phone calls waiting for a response I told them I wanted to call Master Mark direct. The representative told me they were aware of the problems and they were trying to find a cleaner that would work. I told her I bought the deck as a no maintenance alternative and it was sold to me that way. She said all decks outside need cleaning from time to time. I don't mind spraying the dust and dirt off but a low or no maintenance material should not have to be treated with anything. I was told that after their experiment, which should be finished by the end of February they would have something that would clean and seal it. It would also have to be redone maybe every six months.
I called them again April 10 since I hadn't heard anything. After three phone calls I finally got her and was told the experiment was still ongoing and would be finished the end of April. I feel that they are stalling or hoping I will give up. I told her I didn't want a cleaning suggestion but total replacement of the product. She said that after the test they would determine how to proceed.
I did a search on the web about problems with this material and found many other people that have had the same problem and had the same hassle getting anything done. Some of the posts were dated back to 2002. Our problem is going into its second year with no resolution in sight.
If anyone else has had problems or found a solution to getting compensation from this company I would appreciate hearing about it. I wouldn't be surprised if there is a class action lawsuit against them somewhere. |
Member Since
04/11/2006
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