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AllInquiry

03:06PM | 07/14/11
Member Since: 07/14/11
2 lifetime posts
Bvmisc
We got Granite countertops installed in our kitchen. The granite is "Kashmir Gold" and is 2 inches thick. The installer told us that the granite was sealed and we should wait for 24 hrs before cleaning it and using it. We did that.

As soon as we start using it, we see that water is staining it but the stain goes away in a few hours. Oil is also staining it and this stain does not seem to go away.

I contacted the installer and he says that this is a problem with this kind of granite. He also goes on to say that the oil stain will go away in a few weeks.

He offers a 20% discount or complete replacement of the granite for free right away. He's not budged on a bunch of things before and seems to offer the discount too easily. Is there something else that could be going on that I should be concerned about?

Sorry about the long post..

danielleb

10:10PM | 07/15/11
Member Since: 12/20/10
130 lifetime posts
if you opt to have it replaced, are they going to wash their hands of it completely after that?

Allison1888

11:20PM | 07/18/11
Member Since: 03/24/08
62 lifetime posts
Good point from danielleb. I would ask what the guarantee is on installation. Also ask what "grade" of granite it is. It's commonly known in the trades that there are 2-3 grades of granite and the slabs are priced accordingly. If this was the lowest grade, perhaps you want to upgrade. Just don't tell the installer that right away or they will push for it.

AllInquiry

06:18AM | 07/19/11
Member Since: 07/14/11
2 lifetime posts
I believe once they replace the granite, they are done.

Are there different grades within the same stone type? So.."Kashmir Gold" can have different grades or do different stone types have different grades?
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