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ALB PA

11:22AM | 07/25/11
Member Since: 07/25/11
4 lifetime posts
Bvlawn
Wow. I wish we had done this research BEFORE we had TimberTech (Desert Bronze) installed, through recommendation of contractor & supply house. Ours is a narrow small deck, L-shaped. March 2010 had work done, removed wood decking, replaced with TT XLM Desert Bronze. Installers did beautiful job. By end of 2010 summer, we were seeing white 'fading'. By Apr/May/June 2011 - large sections turning WHITE! Our contractor now out of business - but fellow who worked for him & did our job now on his own. Both he and the supply house said they heard of this problem with the Desert Bronze color, and it had RECALLS. I haven't seen anything about recalls posted - but color was replaced with Harvest Bronze. But I see that OTHER colors are having same problem. Is it the whole TimberTech Line of products? Thanks goodness we had filed for the warranty right after installation in Spring 2010. We contacted TT, Claims - filled out all the paperwork they sent along with original invoices and about 10 pictures. Spoke with girl a few days ago, who said that they are so surprised because they test extensively all products and she didn't know how this 'color' problem slipped by them. She said to wait to hear back from them, but 'they are having luck' with some liquid 'color restorer' or 'dye' that WE have to mop on everywhere and it should restore the color. I told her ' it's PLASTIC ' How does PLASTIC absorb dye - and since we have warranty for NO MAINTENANCE - why do we have to do this - ONE year after installation? Spoke with our original installer and supply house - and they said to keep discussing with TT - because the colorant material will burn off - and we will have to do this annually for the life of the deck, and it will keep turning white. I see some people had theirs fully replaced, material & labor. Others just material, some just the liquid. Someone said everyone should join a CLASS ACTION SUIT against TT for this product. In fact one post gave a site at yahoo.com - and I tried it - but it doesn't exist. At least I couldn't find it. We are still awaiting final reply from TT - and I am hoping that they will make good on a DEFECTIVE PRODUCT and replace the whole deck. Even THAT is a pain - to have to go through all that construction of ripping out and replacing. Especially if you don't know if the NEW color or product will turn white within a year too. If anyone knows how to sign up for a Class Action Suit please advise ? Good luck to everyone.

Imcrushed

12:54PM | 08/19/11
Member Since: 08/19/11
2 lifetime posts
I am experiencing the same issue with Timbertech xlm desert bronze. My project (I'm Folsom near Sacramento CA)was completed in April of 2010 and starting in about 8-9 months I saw some graying and became concerned. By mid spring with the warmer weather a rapid progression to black occurred which in some areas is now complete. I have a large wrap around front porch that has both frost and extensive(80%)blackening in some areas. I also have a back porch that has some frost and blackening on the ends of the boards. The areas have 2 things in common. One, they receive the most moisture during the rainy season and 2) they receive the most sunlight. These decks were a $25,000 project.I waited years to have replaced as I saved the money. Researched decking extensively interviewing both contractors and the supplier. The XLM was a newer product and the distributer indicated the xlm would be more impervious to scratches. The feed back regarding Timbertech in general and on line product comparisons were favorable. Despite the higher cost, I chose Timbertech in an effort to achieve the lowest maintenance probability and a higher performance product. Clearly, the XLM is a huge problem at this point. I will continue to research and wait for a response from Timbertech. I am most concerned about next steps- how does one "fix" for fear the product will just do the same thing again?! For now it remains a very disappointing eyesore! I do not see a class action filing as of this date

ronr

07:20PM | 10/19/11
Member Since: 07/20/11
2 lifetime posts
Had TT Harvest Bronze installed in July, 2011. Immediately after washing off the deck after the contractors were finished, we noticed irregular blotches and spots that looked like diluted milk. We tried washing them off again, but no go. Contacted TT to inform them of the findings. They recommended using Krud Kutter cleaner. So, I pick this up at Home Depot and tried cleaning the blotches which were noticeable on about 50% of the boards. At first, it appear to have removed them, but after a day or two and rain, they were still there. All it did was cover them up. If the deck is wet, they are not noticeable. Reported back to TT with my findings. They then sent out someone from the supply house to apply a profesional heat gun to the areas, Claiming this works almost all the time. No change after 45-60 seconds of heat. Filed a warranty claim. Next, I sent TT a couple of scrap pieces of the decking that had a small area of the same defects for their inspection. They claim the Krud Kutter removed the spots and they didn't return after leaving the boards outside for a week. Now, they are recommending that I pressure wash, use Deck Max or SoSafe graffiti remover as possible remedies to my problem. I will not accept using deck treatments or chemicals to "cover up" the defects that will still be there after ther product wears off. Also, I should not have to pressure wash a brand new deck that was installed 2 months ago. I am still trying to determine if the product I purchased is really Harvest Bronze or is it Desert Bronze. There are no markings whatsoever on the boards. Waiting for a TT rep to come out to my home to inspect. Now the blotches are covering about 80% of the decking. I also believe I may have received a defective product.
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BV000680

12:33AM | 03/26/13
return the whole thing, I will never buy timbertech for the rest of my LIFE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

EricaM

05:13PM | 12/14/13
Member Since: 12/14/13
1 lifetime posts
Hello, I am currently investigating this issue. Can you please call me at 855-505-5342 if you would like to discuss? Thank you!
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