frozen water is pooling on top shelf of fridge under where the cold air vents at the top are. I have checked and drains appear clear. what else could cause this to happen? Also, not sure if it's related or not, but there is a gurgling noise underneath fridge when the door is closed.
There is a hose that carries the defrost water from the freezer to the drain pan. Most likely that hose is plugged somewhere.
I have checked the hose, run hot water through it, it is draining into the pan under the fridge it's not plugged that I can tell. Could it possibly have anything to do with fridge or freezer temperature, or fridge not being level somehow so water is not draining properly?