COMMUNITY FORUM

bumline3

12:09PM | 05/30/12
Member Since: 05/30/12
1 lifetime posts
Bvwindows
Recently after shutting my garage door from the wall unit, it seemed to hit the ground hard when closing and it now will not open. There is power to the wall and the unit, but when pressing the wall button it does nothing. The outside wall unit and the car remotes do nothing as well. It makes no sounds and you can't even open it manually. It seems to be stuck somehow. Any ideas of what could be wrong?? My handyman is on vacation for two weeks :(

LarryG

05:29PM | 05/30/12
Member Since: 07/22/04
530 lifetime posts
Sounds like a spring or a cable broke.I suggest you don't monkey with it and get a pro for this one.

BV005611

01:56PM | 09/07/14
Garage door won't open when I hit the wall unit or car remote. There's no noise coming from the unit, as if the motor isn't working. Left sensor is solid green and right sensor is solid red. The lights on the power unit work. The wall unit is not locked. Did the motor die? Unit is approx 2 yrs old and hasnt been used much. It worked before. Any suggestions?

BV005857

05:23PM | 09/29/14
call genie customer service for replace controller board. They is a recall on this product. They will sending you replacement part to fix the issue.
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