I don't know anything about "Nutmeg", but perhaps, next time you speak with Greg Caturano (is he the owner?) if he is still not showing up, I would mention that I (You) had been in touch with your state division of consumer affairs at the office of the attorney General of your state. Personally, if it was me, I would call them NOW and let them advise you of how you should proceed. It might not do any good, but again, it might send him the message that you are SERIOUS! DOCUMENT everything.
My guy kept me on the string for months, until I started throwing out names of state agencies, dates of phone conversations and the like when I called him.
Contact a TV station and see if they would take on your story in a consumer segment. Speaking to a "person" is much more effective than e-mail if you want someone to pay attention to your story.
I am currently involved in a dispute with Wells Fargo Bank. I bought a house/cash ...they decided not to sell...long story. Anyway, I have written to congressman, senators, representatives, National Banking Commission, spoken to president of the bank...and I'm just warming up. I have just today contacted a TV and radio station.
If you want action, you can't be passive. They will walk all over you. Polite but determined...will usually work in your favor. Pick up the phone and call your State Division of Consumer Affairs. FIGHT![email protected]