COMMUNITY FORUM

Katie68

04:20PM | 06/22/07
Member Since: 06/21/07
2 lifetime posts
Bvbasement
Quote:

"According to information in the BBB's file, it appears that this company is no longer in business.

According to correspondence received from its lawyer May 24, 2007, C&M Waterproofing has ceased all active operations and is no longer in business in the St. Louis area."

We have been trying to get them to come back to our house since the beginning of April. Once we were able to talk to a person with the company we were told they were in the middle of changing owners, our lifetime warranty is still in effect, even though it's been a year and we haven't been invoiced for the $40 for the continued warranty coverage. We were semi-scheduled to have them come out again in July once they are set up to look over our basement (even though they have been out here 3-5 times already the past year to work on the basement. We still have water in our basement when it rains with 2 pumps in the small basement and 1 pump in the crawlspace. Since the crawlspace wasn't included in the initial work (couldn't afford it) they insist we have to get that fixed to help the basement. But I'm not too willing to fork out more money to this company when our basement is still getting water on the floor. Has anyone else dealt the this company in the St. Louis area and what B.S. are they also being told about their future warranty. I haven't been happy with their service at all and now they no longer return our phone calls. Do we need an attorney? We have a complaint in with the BBB since May 30th and they didn't response to the first complaint and now they have until 7/3. Please advise. $11,000+ was a lot of money to spend for not able to use our basement after a year of initial service with Everdry.

Also quoted on the BBB:

"On March 20, 2007, this firm participated in the Better Business Bureau's Binding Arbitration Service to resolve an issue with a consumer. The decision of this arbitration was ruled in favor of the consumer. The firm has failed to honor the arbitration decision."

I sure like to contact the other customers and see what they are doing.

LicensedWaterproofer

02:34PM | 06/23/07
Member Since: 03/05/04
301 lifetime posts
sorry about your problem(s) with them, i`ve tried to inform folks repeatedly.

maybe someone else will take it over and honor your warranty and, maybe not.

if they really gave 2 craps about their prior customers you`d already have any-all answers about warranty etc.

and no, the crawlspace ahs NOTHING to do with why you/others have water/seepage mold/efflorescence etc in the basement, anyone who tells you that has not a clue.

$11,000 is a ton of cash, and appraently was NOT necessary, you still have problems....they didn`t define/determine the problem(s) from the start! Most companies who install inside systems do this crap all the time, they do not diagnose where the water is first entering.

Yeah, they say its entering where the wall and floor meet,lololol, that does NOT...repeat... NOT diagnose the problem! Just because water neters onto the bsmt floor along the cold joint/cove does NOT at all mean there is a high water table under floor, in fact, most of the time water enters onto the floor along the cove is due to OUTSIDE openings, cracks `n other openings in bsmt wall and/or openings ABOVE ground level.

You can call if it would help you, let me know and i`ll post # GL!

Katie68

03:32PM | 06/26/07
Member Since: 06/21/07
2 lifetime posts
We do have a high water table and it appears when the house was built they did not put rock or a footing under the basement floor. The salesman knew about the high water table because we told him about having flood insurance with no river, lake or any water source nearby as a threat. We even showed him our well and how high the water was in there. But the Everdry salesman insisted that whatever it takes and no matter how many times it would take, they would come out and get us a dry basement. Well we didn't know that would mean 15 months later and still water coming in from floor and not being able to put anything down there as a living area or storage. It's not even a big basement, 22' x 26', but when we bought the house we had plans to use that space. Now we are stuck with a house that if we ever plan to sell it, we have to disclose our water problems or sell as is. That was a BIG selling point with Everdry, the transferable lifetime warranty. We already had to deal with the seller and the mediation process for not disclosing the water in the basement and that took almost a year to resolve.

Our telephone calls last week to Everdry and this week have still gone unanswered and I'm positive the 2nd complaint with BBB will go unanswered. I'm so tired of dealing with other people's greed, when I don't have much money myself and want to live a normal life and have a house I can call home. One crisis after another the way it seems anymore.

Lesson Learned:

Going with the most expensive waterproofing job doesn't mean it's the best or professional company.
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