COMMUNITY FORUM

BV000936

04:47PM | 05/02/13
Bvflooring
I purchased 600 square feet of pre finished Cypress from LL and the finish started pealing within a couple of weeks. The sent an "independent inspector" out and told me it was installed wrong and to much moisture. They offered me two boxes of flooring. I told them I was insulted by the offer and will probably end up in court. I had an unopened box of flooring that is now pealing too. Two other flooring companies, confirmed that the finish was defective.

Very unhappy!

BV000993

03:44PM | 05/09/13
LL Response - If you would let me know how I can reach you we would be interested in understanding this case from a higher level to make certain a full and clear review was conducted on your behalf in support of the warranty. If moisture was present and the installation a concern, excessive moisture can push off the finish as it escapes through the top of the boards, and if we did inspect as you mentioned, this was in response to the warranty and a requirement by manufacturers to understand fully if the products at fault. IN no way do we ever intend to upset a customer and we would like the opportunity to review your case to see if there's more we can do to correct the floor. Dir Customer Care LL
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