COMMUNITY FORUM

BV000936

04:47PM | 05/02/13
Bvflooring
I purchased 600 square feet of pre finished Cypress from LL and the finish started pealing within a couple of weeks. The sent an "independent inspector" out and told me it was installed wrong and to much moisture. They offered me two boxes of flooring. I told them I was insulted by the offer and will probably end up in court. I had an unopened box of flooring that is now pealing too. Two other flooring companies, confirmed that the finish was defective.

Very unhappy!

BV000993

03:44PM | 05/09/13
LL Response - If you would let me know how I can reach you we would be interested in understanding this case from a higher level to make certain a full and clear review was conducted on your behalf in support of the warranty. If moisture was present and the installation a concern, excessive moisture can push off the finish as it escapes through the top of the boards, and if we did inspect as you mentioned, this was in response to the warranty and a requirement by manufacturers to understand fully if the products at fault. IN no way do we ever intend to upset a customer and we would like the opportunity to review your case to see if there's more we can do to correct the floor. Dir Customer Care LL
Click_to_reply_button
Inspiration_banner

INSPIRATION GALLERY



Post a reply as Anonymous

Photo must be in JPG, GIF or PNG format and less than 5MB.

Reply_choose_button

Anonymous

Post_new_button or Login_button
Register

The MicroHouse's diminutive size—just 96 square feet—was determined by the maximum allowed for construction without a perm... Filling an underutilized area beneath the stairs is a smart way to save space. Doing so with a stash of wood, however, is ... The Audubon Society inspired wallpaper in this Adirondack-styled entryway will get you in the outdoor mood. Grab your coat... Chalkboard paint opens up endless possibilities for customizing your dresser time and time again. Use chalk to label the c... A fireplace in the bathroom creates the ultimate setting for relaxation. Homeowners often choose electric or gas over wood... This roomy boot tray made from punched metal stands up to all the elements. Station it in your mudroom or at your back doo... There’s nothing like a new set of cabinet hardware to refresh a room. The possibilities are endless: Go modern, rustic, or... FLOR carpet tiles are a simple and affordable way to customize a floor covering for any space. You can make anything from ... Chalkboard paint features prominently in this elegant yet unpretentious headboard design. Add a new message daily to reflec... Salvaged boards in varying widths and colors make up the dramatic accent wall in this attic space. The high-gloss white of... The indecisive homeowner need not fret over choosing one (or even two) cabinet colors. The kitchen cabinets in this artist... Incorporate nature into your lighting scheme by securing a dead tree in a concrete mold and draping your pendant lamp from... Simple and striking, a couple of pieces of "lovingly used" furniture creates a special kind of charm. A weathered chair fo... First dress up your metal shelves with a coat of paint in an accent color that complements your kitchen decor. Then arrang... The vibrant green of Granny Smith apples make a beautifully natural alternative to the traditional evergreen wreath. Brigh...
Follow_banner_a
Newsletter_icon Google_plus Facebook Twitter Pinterest Youtube Rss_icon