I bought 58 windows from Pella and 1 window is mismatched. They say 57 are one line and that 1 is a custom (doesn't match the others)
We notice it after it was installed. They refuse to replace it. What can we do? Already been paid for.
I think that you should take the matter to small claims court. These manufacturers should not be allowed to walk away from situations like the one you've described here. We've got an ANDERSEN slider which won't slide without a fight and ANDERSEN says that their warranty only covers defective glass. That is pure nonsense! These "big guys" are getting a little too big for their boots and someone has to put a stop to it.