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John Thiele

08:40AM | 06/28/00
Member Since: 06/27/00
2 lifetime posts
Bvwindows
A friend has a door opener -- Stanley Quiet Glide -- that will not close completely. The lable indicates it is mfd. by Whistler Auto Mation Products, model SW615.F09, Date code 99082. She cannot find the documentation.

The mechanism stops part-way down and the lights blink, as if something is stopping the door's progress. The guide slides freely when released. Also, the mechanism goes too far up, ramming into the plastic housing of the opener.

There are buttons on the back labled to set the up and down movement and stops (apparently), but they don't do anything when pressed, either in a stop position or during operation. There are dials to set sensitivity -- those have not been changed. The opener was operating fine until one morning after a storm.

I've searched in vain for documentation for the door opener on the Internet.

I'm stumped as to how to reset the opener stops. Any guidance is greatly appreciated.

Thank is advance.

rpxlpx

05:33AM | 06/29/00
Member Since: 03/13/00
1678 lifetime posts
If the storm has damaged the electronics, it might have to be repaired or replaced. However, first try removing power from the opener for several seconds to let it completely reset. Then start fresh, making adjustments if required.
Try this procedure while the door is fully open at the preferred stop. Then if no success, close the door MANUALLY and repeat.

John Thiele

10:29AM | 06/29/00
Member Since: 06/27/00
2 lifetime posts
We did as suggested -- the problem is that we do not know how to reset the start and stop points. Any idea on how to do this, or get the information?
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