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royatthestar

05:50PM | 06/06/05
Member Since: 06/05/05
1 lifetime posts
Bvlawn
The Craftsman mower suffered a bent crankshaft with 1 Hr. of use. ***** wont cover this. Satisfaction guranteed??? Welcome to Mass merchandiseing. ***** dont cover bent cranks & they will scrutinise things. Have a nice day *****. roYatthestar@hotmail.com

Jim D

12:23AM | 06/08/05
Member Since: 01/06/01
345 lifetime posts
Hmmm, there's no easy way to discuss this without putting the poster into a defensive crouch. The crankshaft in a new engine shouldn't fail within an hour of initial use unless (1) the engine had no oil, (2) it was bent from the factory, or (3) it was bent during that hour of use. There may be other reasons but these are the biggest ones that come to mind.

(1) An owner should never assume the engine has oil in it at time of purchase - it has to be checked before initial start up and then periodically while in use each season.

(2) If the crankshaft were bent at the factory and somehow slipped past quality control, it'd be readily apparent at initial start up - the whole mower would vibrate so strongly it'd be difficult to even push it/drive it. If it's a push mower, the blade is attached to the end of the crankshaft and would probably be hitting the mower deck - that'd get anyone's attention quickly (well before an hour of use)!

(3) I've had that happen to me before - how can the store be held responsible for the mower's operation after it left the store?

I understand the poster is dissatisfied with S-ears and Briggs-Stratton, but with the information posted there's nothing to indicate why they should take it back. It's just my personal opinion...Jim D/West Point, VA

Winston2

01:37PM | 06/12/05
Member Since: 06/11/05
3 lifetime posts
I agree with the things that Jim mentioned, a serious problem should have been apparent as soon as the mower was started. I have had good experiences with Seers standing behind their products. Three years ago I bought a Crafts-men riding mower, one of the close outs, after about 4 mowings there was a valve problem, they came and fixed it n/c. After 3 or 4 more mowings it happened again. We insisted on a new mower. Since the mower was a closeout they had to give us a newer & better model. Worked out great. Another time I burned out a hedge trimmer - traded it in with no problem.
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