I apologize for not responding to the post on the 17th. I did not receive an alert like I did on the post today.
To answer the question from the 17th: I didn't ask them to replace all the sashes, it was something they did voluntarily. I called the distributor in Mobile, Al that supplied my windows and he spoke to Kolbe. I lost count on the number of sashes we had replaced because of rot and was fed up. Every time I had to replace a sash I had to have the window painted and I wasn't going to spend another dime on a painter. I did let him know that I had been reading a lot of information about unhappy customers on the internet.
One of the Kolbe workman had told me that Kolbe now uses treated wood under the clading and my original windows were not treated. They also leave a piece of the weather stripping short on each end to allow for air flow.
Oh, but my saga is not over. A lot of the clading on my replaced sashes does not completely cover the corners and I have several small areas of exposed wood. I also have a window frame itself, not a sash, that is leaking water into the house when we have a driven rain. I tried twice to fix that window. Once through a private company and once with Kolbe. I have asked that they take the window out and replace it. The Kolbe distributor out of Mobile, Al is arranging a meeting where the Kolbe people from the plant will come to our home and take a look at our sashes and window. I will follow-up once that meeting takes place.
I have had no problem with condensation on the interior side of my windows, and it does sound like a humidity problem inside the house. We have the opposite problem and our humidity levels are very low. We use a humidifier in my son't room. Our house is tight, too. I think the problem originates with the HVAC system.
Caulking only has a limited life and needs to be reapplied after so many years. It's only a temporary fix. They tried caulking our bad window. It shouldn't leak and caulk is a band-aid only.
I have heard that Anderson windows are very good replacements. They have the same colors as Kolbe.
I am sorry to hear that your warranty expired. I would still try and contact the home office for Kolbe.
I hope that answers everyone's questions. Feel free to contact me at [email protected] if you have more questions. Leslie
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