04:30AM | 11/24/03
Member Since: 11/23/03
1 lifetime posts
About a month ago our cables broke on our garage door. We had a service person came out and replace the cables, and he made adjustments to our 1978 Genie Garage door tension spring. The door worked fine for about 2 weeks, then the door would start to close and revert back up. We could get around this by holding down the garage door button to get the door to close all the way, but now the door will not close. It will open just fine, but when you push the button to close the door it move about 6 inches and goes right back up. HELP!

[This message has been edited by slammy (edited November 24, 2003).]

[This message has been edited by slammy (edited November 24, 2003).]


05:00AM | 11/25/03
Member Since: 11/09/03
11 lifetime posts
I would suggest you contact the service company. They have some service warrenty and you should not have to pay for it. Also -check the sensors at the bottom of the door, If the wires have been pulled away from the units or are not making contact this can cause the door not to shut.

Michael Ellis


05:55AM | 11/25/03
Member Since: 01/02/03
31 lifetime posts
If it's not the sensors, there is usually a screw type potentiometer that can be adjusted on the back of the opener. It's purpose is to make the door go back up if it senses resistance. Could be a bad spot on your track that requires the motor to work harder and the adjustment kicks the door back up again. Clear as mud???


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