COMMUNITY FORUM

BV002539

05:16PM | 11/12/13
I need to replace 28 double-hung windows in my 30 year old home and had a few contractors out for pricing. It appears the Champion windows offer a great product and lifetime warrantee however they are 30% more than other windows offered. Anyone know about Champion windows and are they worth the additional dollars?

BV002962

09:32AM | 01/07/14
Stay away from Silverline Windows they leak air and their warranty is useless. They will give you the glass for free ,but you have to pay for shipping it to your home and labor to install it. The windows in my home are 5 years old and I have replaced about half the glass due to the Low-E breaking down. I will be replacing them when I can afford it. With the recent cold spell I have Ice on the inside of the glass and you can see the blinds move from the wind. Stay away from Silverline!!!!!!!!

BV003023

11:51AM | 01/14/14
I purchased replacement windows sold by Home depot and made by Silverline 14 years ago. Two years later while cleaning the windows, I noticed lines and streaks between the glass. I paid over $9000.00 for these supposedly top of the line Optima windows. When I first contacted Home Depot they tried to blame it on the cleaning product that I was using (windex). After getting a major run around, I found out that Home Depot was getting inundated with calls about these inferior windows. At first they came out and replaced the windows at no charge with windows from the same company (not triple paned like the original windows) free of charge. I just called about four more windows and was told that they would replace them, but I was going to be charged for the installation. I am furious. Not only do I have to take down and put back up window treatments every time this happens, but now I have to pay. If there isn't a class action about these windows, there should be.

BV003137

09:20PM | 01/29/14
Sounds exactly like my Gorell windows! New house, windows manufactured in October 2009, triple pane, low-e, supposedly fantastic windows. All the double hungs leak air, and now five of my windows have huge streaks down them due to the low-e coating failing. Gorell had a "lifetime warranty," which I guess meant the life of the company, which was a little over two years after we bought them. Gorell got bought out by Soft-Lite, but sneakily they did not inherit the liability. So we're totally out of luck.

Our installer will order us new glass from Soft-Lite, charging us cost, and install them for free, but do we want the same glass that failed after only four years? I think not.

So we're left with replacing the glass with some other company, or replacing the entire windows. It sucks!

stevenjames

07:55AM | 04/01/14
Member Since: 04/01/14
8 lifetime posts
We recently replaced our 25 year old wooden window with a Double Hung Window. I think Double Hung glass window is best choice for your house. So I would suggest Double Hung glass window.

BV004335

02:44PM | 05/15/14
STAY A WAY FROM SILVER LINE TO MANY PROBLEMS!! MOST CHEEP AND CRAPPY WINDOWS.PELLA WINDOWS, OKNA WINDOWS, ANDERSEN WINDOWS. IF YOU WANT TO SAFE ON ENERGY AND GOOD QUALITY I WILL GO WITH OKNA THEY HAVE THE BEST U FACTOR RATINGS,AND DESCENT PRICES. I WORK WITH ALL THE WINDOWS COMPANY, I WILL NEVER GO WITH SILVER lINE !!

BV004509

01:50PM | 05/30/14
My house was built in 2010, we also put in sliverline windows and have complained from the get go. The service man came out three times and stuck foam in the track of the windows. I have called the company a hundred times already. Now I have not only windows that leak air, but they are starting to crack and I have a piece of paper that says lifetime ha ha waranty. I have even filed a claim which was another joke. Is there anything a person can do about this??

BV004812

12:59AM | 06/27/14
I wish I had read some of these before I spent $15000 on replacement windows from Silver Line. 12 of the 20 windows that we had installed in 2006 are now defective with what looks like sawdust stuck to the inside of the double panes. Can't clean them. In order to use our 'warranty' we have to pay $150 PER window to have them replaced. I could understand that if we broke them, but this is a problem from the factory and we documented it as far back as 2012. I wish I could afford to lose $15,000 but I can't. I also wish companies stood behind their products. We're sad in Plano, TX.
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