I purchased a Husqvarna lawn mower along with extended warranty from Lowe's in Redbank, South Carolina in 2011. I asked specific questions concerning this warranty prior to purchase and was assured that the warranty would cover the vast amount of situations that could possibly arise with a lawn mower in my area. Now the time has come for Lowe's to honor that warranty. After speaking with 6 people concerning the situation.....what a surprise!!!!! The warranty just "doesn't cover this particular problem." I will need to pay an additional $900 to repair the problem. Needless to say, Lowe's and their affiliate, Husqvarna have portrayed themselves to be dishonest, untrustworthy and lacking integrity.
I totally agree. I was told with the 3 year extended warranty they would come to the house to service annually for preventative maintenence. Purchased in June 2013 now since spring is here I contacted number provided they said they do no such thing. They will only come pick up if there is a major issue..not to service for preventative care....so who is correct? ...and what good is the purchase of extended warranty? ..John deer does come to residence to service. I'm returning the husqvarna riding mower immediately and will exchange for John deer model. Their extended warranty was included with the mower.
Same here in South Carolina. What a money making scam! Bring in a non working mower and I have to pay for repairs unless it's a factory defect...bet it will not be their fault this mower won't run.
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