COMMUNITY FORUM

BV002644

12:06PM | 11/25/13
I've installed three exterior doors and only one has properly sealed. The other two required adjusting the lock plates on the dead bolt in order to force the compression required to get the door to seal. When these suckers need replacing I will not be buying from Menards again. These are not the cheap $100 door either, each door cost me about $500 each.

BV006311

07:53AM | 11/18/14
Menards is causing me fits. I've vowed not to do any significant business with Home Depot after the cottage renovation headaches. And now it is Menards. My thousands of dollars MASTERCRAFT front door does not close. Try to close it and all you get is "ca-thud, ca-thud" as it slams up against the frame of a brand new door that supposedly has a lifetime warranty. The installer says it is a defect in the way the pre-hung door was made. I go to Menards and respectfully ask them to send someone out to assess it and take care of it. They roll on the floor laughing. Oh, here is a form to fill out and mail to Eau Claire, WI. Are you kidding me? It is now winter and I can't close the door. I can't lock up the thousands of dollars worth of stuff that needs to be there to be installed that could easily walk away if you can't even close the front door! Nope, fill out the form and mail it. So I do. And wait with the Jeopardy final round music playing in the background. After two weeks of no response, I go to back to the store. They call and leave a message and tell me they will call me. After another week of no response, I go back to the store. They call and leave another message and tell me they will call me. After two days of no response, I go back to the store. They call and get the answering machine. I give the lady trying to help "the look." She pressed this time and asks to speak to a human being. The Jeopardy music plays in the background. The long and short of it is the warranty department has been trying to mail a response to the installer, using a wrong address and keeps getting the mail returned. "Well, what response are you mailing?" Oh, another form for them to fill out together with a request for pictures and a request for a warp and plumb test be performed. Neither of which are the problem and all of which will probably cost more than it would cost for me to have the door repaired -- and take long enough for me to give up and have the door repaired as this is an emergency. Which is what they have in mind all along. I am by no means done with buying stuff for this house and MENARDS has lost my future business over this. And one week later, after I went in and gave the sales associate the address that could be used, no request for additional information has arrived. Ca-thud, ca-thud. If this was your new construction, how would you like to be treated? Life time warranty, my foot, they won't even get behind their products out of the box. I have a sick feeling that they already have a "faulty installation" stamp ready to hammer down on the ten page further information form. And another sick feeling that if I fix the damn thing myself, they will gleefully declare that I have voided their nonexistent warranty.
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