COMMUNITY FORUM

cecily

01:59PM | 12/13/13
Member Since: 12/13/13
1 lifetime posts
Bvflooring
I had a duraceramic floor installed one year ago and the grout is cracked and discolored.The top layer on the tile is very thin also.The flooring company said I was not using the special congoleum cleaning product for the floor thus the problem was my fault even though I was not told to use any special product at the time of installation.I am currently using fantastic and water but this I am told is a no no as the ammonia in it will crack the grout.To late as the grout was cracked before .Also you'r not supposed to use a steam mop or bleach and water either.My friend was told by her installer to use dish soap!!If I had known that this floor was so delicate before I bought it I wouldn't have gotten it.

BV004027

03:51PM | 04/24/14
Congoleum DuraCeramic PS24L01547
This is the poorest quality floor available! I had this floor professionally installed about 2 years ago. To date, there are 100+ areas where the top layer of vinyl has come off. This product is supposed to come with a lifetime limited warranty. This damage is not due to improper use. In fact, the white areas started to appear within days of having the floor installed! Another problem is that the floor color is a very dark brown/black and the next layer is almost a white. Obviously any time the top color is penetrated, a glaring white spot will appear. Break off a piece of the tile. What you have is a sheet of “Resilient Flooring” with a wear surface so thin that you can tear it like a piece of paper.

I purchased the flooring from Weivoda Carpet Girl in Grand Forks ND. They refused to back up the product, as did Fargo Paint and Glass and Congoleum. An “independent” inspector was sent by Congoleum. OF COURSE, the “independent” inspector sided with Congoleum and said it was due to us dropping and dragging things on the floor. If you so much as drop a fork it gouges the floor! As a “goodwill gesture”, Congleum offered to provide a credit for 39 cartons of DurCeramic material or a credit of $2398.22. Like I really was going to snatch up the chance to have the same crap installed again, plus have to pay for someone to remove the old stuff and install the new stuff. The money offered didn’t even come close to the expense that I had put into the flooring.

I will never again purchase anything from Weivoda Carpet Girl, Fargo Paint and Glass or Congoleum. I think you should think twice about doing so either!

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