COMMUNITY FORUM

BV003229

05:39PM | 02/11/14
Bvflooring
They are AWFUL. The salesgirl could not answer simple questions like what is the minimum thickness of the sub floor, and when would my purchase be delivered to the store? I knew I was in trouble right then, but proceeded anyway. Hey, I know what I am doing, right? I put half down on the floor boards on a Saturday, and was very excited about my purchase. I went home, and prepped the room on Sunday. The house is a wreck with everything all over the place. The flooring did not come into the store as anticipated that week. I call customer service, and they say two more weeks for delivery! I thank the nice lady in customer service, and go to Lowes. Purchase the flooring, and it is in stock! I got lucky, I know, but maybe the powers that be are saying how BAD Lumber Liquidators are. I wait a few days, and as I am going to call up the Lumber Liquidators store, they call me! Talk about fate. I tell the girl that she saved me a call, and please cancel the order. She said fine, and made a point of confirming my email address so that she could send a confirmation that I received a credit. I am still waiting for that email. Being suspicious, there was no credit on my credit card from them. There is still no credit THREE WEEKS LATER. Needless to say, I called the cc company, and stopped payment. I might be inclined to think that Lumber Liquidators are a bunch of thieves. Cheap, petty thieves. Caveat emptor baby.

BV003155

11:17AM | 02/12/14
LL Response for Order Issues

Thank you for letting us know this happened. It would be most helpful to know what location you visited so we can investigate. There are two sides to every story, but there is some basic customer service and product knowledge concerns within your posting that are out of line with our training and presentation when assisting customers with the selection of a new floor. Very sorry this happened and we look for your help by sending an email to Customercare@lumberliquidators.com referencing the Director of Customer Care so I can look into your issue. I have to say it sounds like you bought flooring and installed it right away. I hope you let it acclimate for a few days as buying and installing any floor no matter where it's sourced from can lead to problems. Flooring must adjust to temperature and relative humidity properly before being installed. Hope your project went well.

BV003155

01:33PM | 02/12/14
LL Response for Order Issues

Thank you for letting us know this happened. It would be most helpful to know what location you visited so we can investigate. There are two sides to every story, but there is some basic customer service and product knowledge concerns within your posting that are out of line with our training and presentation when assisting customers with the selection of a new floor. Very sorry this happened and we look for your help by sending an email to Customercare@lumberliquidators.com referencing the Director of Customer Care so I can look into your issue. I have to say it sounds like you bought flooring and installed it right away. I hope you let it acclimate for a few days as buying and installing any floor no matter where it's sourced from can lead to problems. Flooring must adjust to temperature and relative humidity properly before being installed. Hope your project went well.

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