COMMUNITY FORUM

Homemaker

10:52AM | 03/04/05
Member Since: 03/03/05
10 lifetime posts
Bvwindows
Well it is happening to us.. In the past year we have had 3 thermo windows explode (inside pane). We have contacted the installer and the manufacturer and they are unable to help. There is a manufacturer warranty but only on discoloration/cracking or any malfunction of the mechanism of the frames The panes have exploded at different time of the day.. one at 6 am, one at 8 pm and one at 10 pm... There is no sign of any force which would have caused this to happen, nor any extreme heat or cold. When the window explodes it makes a fairly loud popping noise as the glass flies inward. These windows have been installed for approximately 9 years and now we seem to have this problem. The outside panes remain in tact and no signs of any cracks or damage. Any idea what what can be causing this? and how do we get it to stop?

Piffin

11:32AM | 03/04/05
Member Since: 11/06/02
1281 lifetime posts
I have not heard of this either. I find it so awesome that I posted a link in another forum where mahny knowledgeable tradesmen hang out. Hope you get some relief.

Unless there is some missing inormation here, the manufacturer should be standing behind this product. The only valid reasopn I can think of for them to have an out is if you bought bare bones thermal glass and insatalled these as fixed glass units, framing and truimming in yourself and nicked the edge with a nail.

Count me mystified.

Excellence is its own reward!


Homemaker

12:28PM | 03/04/05
Member Since: 03/03/05
10 lifetime posts
Appreciate your response... and also thank you for posting my problem on another board.Keeping my fingers crossed.

You wrote" the manufacturer should be standing behind this product. The only valid reason I can think of for them to have an out is if you bought bare bones thermal glass and installed these as fixed glass units, framing and trimming in yourself and nicked the edge with a nail."

These were actually units which were installed by a reliable window company.. The contract we have with the manufacturer says that only the frames are covered (and only for certain things)and not the glass.. I also called the window company who installed the units and they said that they flabbergasted at what has happened, they said they have never heard of this and say that they don't guarantee windows... so that is fine...they don't guarantee the glass, ok...but I want to know why this is happening..

Thanks once again for your help...

Piffin

12:57PM | 03/04/05
Member Since: 11/06/02
1281 lifetime posts
Can you name the manufacturer? I have never bought windows from a company that does not stand behind their glass too. Of course the warrantee on it is more restricted and time limited than on the frames, but to absolutely never cover glass problems is a sign that soemthing is wrong in their process to me! Either they buy the glass from the cheapest bidder at the time or the way they adhere the glass is not up to industry standards which stresses the interior panes, perhaps. As you can tell form caomments at the other site already, this is extremely uncommon so youmay never know WHY, but i can understand that you would want to know. The event itself is extremely rare, but to have three in one house is phenomenal. The danger posed would make me ready to speak with a lawyer.

There is a principle of law called implied warrantee. Even if they claim to not cover this sort of thing, the fact that they sell the product, implies that it will perform as it is intended to perform. Obviously, it is not doing so. If the warrantee expresses a time limit on coverage, that might give them an out, but if there is no warrantee written whatsoever, some states would hold the installer/retailer responsible for replacement. of course, the burden of proof will be on you.

I am not a lawyer - nor do I play one on TV. I'm just a tradesman like Bob Villa plays on TV, so take your own lawyers advice.

Excellence is its own reward!


Piffin

02:09AM | 03/05/05
Member Since: 11/06/02
1281 lifetime posts
be sure to read all the responses coming in at Taunton's site. There is now a lot of interesting info being posted.

Excellence is its own reward!


Homemaker

05:26AM | 03/05/05
Member Since: 03/03/05
10 lifetime posts
In response to your Mar 4 letter.. I agree 100% with what you are saying..

We live north of the border in Canada.. and so that may make a difference as far as "implied warantee" goes. But I will check on this.

The manufacturer has placed a 40 year warantee on the frames but nothing on the glass. I can understand not wanting to put a warrantee on glass,as it is delicate but in due respect, if a window is not bumped, struck in any way to cause it to break, then it should not break.. but this glass doesn't break as such...it blows out of the pane,leaving the exterior of the glass still in tact but shattering the center and sending it flying.

In regards to Mar 5th letter... where can I find the site you mentioned called Tauton's Site? I am most interested...

Thanks so much for all your responses...


Piffin

06:54AM | 03/05/05
Member Since: 11/06/02
1281 lifetime posts
http://forums.taunton.com/tp-breaktime/messages?msg=55031.1

interesting. I believe that I posted this link in my very frist reply. maybe this site does not like sharing information to help people and wants to keep it all to itself. I have noticed in the plpast that specific name brands get deleted here too.

if this link gets deleted, we'll try making contact by email to send it to you

Excellence is its own reward!


Homemaker

09:33AM | 03/05/05
Member Since: 03/03/05
10 lifetime posts
I checked with a lawyer's assistant today regarding the "exploding" windows and warranty. He said that there isn't any installation or manufacturing company to his knowledge that would guarantee window panes,as so many things can happen to them, with kids and baseballs or golf balls or items hitting them therefore the company would be paying for broken or damaged windows constantly. They do however gurarantee the installation work for a reasonable amount of time. He questions if perhaps there was a gas that the manufacturer has used in making the thermo windows and perhaps that is what is causing the windows to explode? I believe he called it "Eron or E gas, which I understand is suppose to cut out some of the UV rays and help to keep the temp in a room from varying too much in degrees.

Would this possibly be the problem?

Thanks for the url for the other site.. will have my husband read the messages when he gets home..


Piffin

10:18AM | 03/05/05
Member Since: 11/06/02
1281 lifetime posts
as noted on the other forum, it is most likely that an impurity of nickle or other element found it's way into the glass at manufacture. however, proving this could cost as much as replacing all your windows making that opption impractical - and the window company probably knows it so they are ducking the responsibility is all that makes ense here. What is the name of that manufacturer, BTW?Other potential customers should know.

Excellence is its own reward!


Piffin

06:17PM | 03/05/05
Member Since: 11/06/02
1281 lifetime posts
Most operable windows have enough play in tham that the house would likely be flalling down or have other bigger issues to complain about before the glass would be breaking. I did mention early on about fixed units and nails nicking glass that might cause structural stress...

Excellence is its own reward!


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