COMMUNITY FORUM

BV003771

06:04PM | 04/02/14
Bvlawn
I have always respected Mr. Vila, but lately I have cause to wonder. He has recently been involved with a product called Grassology. This product is distributed by a company called Telebrands. I have had personal experiences with this company, and just let it to be said, they are less than honorable. If any of you have red the scam reports on this product you will know what I mean.

I would strongly suggest that Mr Vila, if he values his reputation, throughly investigate products that he endorses.

This product is a scam. If Mr. Vila values his reputation he he will be far more careful in the future.

BV003777

09:40AM | 04/03/14
Telebrands return policy requires that their products be returned in their unopened, original packaging. Since Grassology is a consumable (and it must be consumed in order to see if it works!)there would be no obligation for the company to refund money unless the customer had some unopened product remaining.

BV003771

10:12PM | 04/03/14
If any of you have any doubts about Telebrands and the product simply go to Amazon and select Grassology, than take a look at the reviews. The TRUTH will be revealed, this product, the company are worthless. Mr.Vila, if he values his reputation, should immediately recant his statements and apologize for duping, those of us who trust and value his opinion.

BV004196

01:17PM | 05/05/14
I went to the Grassology website thinking I would purchase and try it, because the commercial was so impressive. The website kept locking up, and I could never get it to place my order. So I gave up. Then I found lots of websites with nothing but negative feedback, and though I'd dodged a bullet. About a week later I get an email from Grassology confirming my FOUR ORDERS and saying they are going to debit my account well over $400! I called them immediately. They said none of my orders had been processed, and they would cancel all orders associated with my credit card that day. They gave me a confirmation number to verify the cancellation. A week or so later a box from grassology shows up at my house, and they have debited my bank card for it!!! I called to complain, and they said that if I paid to return the order myself, a month after they got it back they would process my refund. I have ZERO trust they would refund my money, based on the lies they have already told me, and the unauthorized placing of FOUR orders in the first place. Total crooks!

Bob Vila

03:44PM | 07/14/14
Member Since: 07/07/11
51 lifetime posts
Bob
Please accept my sincerest apologies for the inconvenience you have experienced with your Grassology product. As the spokesman for Grassology, I strive to deliver the best products, high-quality customer service and unfailing quality assurance.

Because Grassology and I value your relationship and loyalty, we intend to find a way to help you feel better about your experience. Please feel free to contact Andrea Spano, one of our dedicated Grassology representatives, by email ([email protected]) or by phone ((973) 244-0300 ext. 223), who will assist in resolving your issues with Grassology or answer any questions you may have about the Grassology product. We have already forwarded your complaints to the company so that they are prepared to take the appropriate action to ensure your satisfaction.

I appreciate your concern for the damage this relationship could do to my reputation and I am working closely with Grassology to take steps to prevent issues such as these from happening again. I assure you that I am on the case to make sure that we have the highest rate of customer satisfaction. I know the Grassology company does not want to let anybody down.

Best,
BV

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