COMMUNITY FORUM

BV003878

02:22PM | 04/13/14
Bvlawn
I had a terrible experience with the company that handles the selling of the product. When I told the rep to cancel my order he put me on hold for a half hour before the automated system came on telling me my order was complete and disconnected the line.


Bob Vila

03:45PM | 07/14/14
Member Since: 07/07/11
51 lifetime posts
Bob
Dear BV003878 -

Please accept my sincerest apologies for the inconvenience you have experienced with your Grassology product. As the spokesman for Grassology, I strive to deliver the best products, high-quality customer service and unfailing quality assurance.

Was your order cancelled and your issue resolved? Because Grassology and I value your relationship and loyalty, we intend to find a way to help you feel better about your experience. If you still need assistance, please contact Andrea Spano, one of our dedicated Grassology representatives, by email (grassology@telebrands.com) or by phone ((973) 244-0300 ext. 223). She will assist in resolving your issues with Grassology or answer any questions you may have about the Grassology product. We have already forwarded your complaint to the company so that they are prepared to take the appropriate action to ensure your satisfaction. Please note your case #BV003878 in your communication with them.

I am working closely with Grassology to take steps to prevent issues such as these from happening again and assure you that I am on the case to make sure that we have the highest rate of customer satisfaction. I know the Grassology company does not want to let anybody down.

Best,
BV

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