COMMUNITY FORUM

BV003878

02:22PM | 04/13/14
Bvlawn
I had a terrible experience with the company that handles the selling of the product. When I told the rep to cancel my order he put me on hold for a half hour before the automated system came on telling me my order was complete and disconnected the line.


Bob Vila

03:45PM | 07/14/14
Member Since: 07/07/11
51 lifetime posts
Bob
Dear BV003878 -

Please accept my sincerest apologies for the inconvenience you have experienced with your Grassology product. As the spokesman for Grassology, I strive to deliver the best products, high-quality customer service and unfailing quality assurance.

Was your order cancelled and your issue resolved? Because Grassology and I value your relationship and loyalty, we intend to find a way to help you feel better about your experience. If you still need assistance, please contact Andrea Spano, one of our dedicated Grassology representatives, by email (grassology@telebrands.com) or by phone ((973) 244-0300 ext. 223). She will assist in resolving your issues with Grassology or answer any questions you may have about the Grassology product. We have already forwarded your complaint to the company so that they are prepared to take the appropriate action to ensure your satisfaction. Please note your case #BV003878 in your communication with them.

I am working closely with Grassology to take steps to prevent issues such as these from happening again and assure you that I am on the case to make sure that we have the highest rate of customer satisfaction. I know the Grassology company does not want to let anybody down.

Best,
BV

Click_to_reply_button
Inspiration_banner

INSPIRATION GALLERY



Post a reply as Anonymous

Photo must be in JPG, GIF or PNG format and less than 5MB.

Reply_choose_button

Anonymous

Post_new_button or Login_button
Register

Move your knick-knacks to a brand new home on this charming DIY shelf. It's an easy project that can be completed in the s... Filling an underutilized area beneath the stairs is a smart way to save space. Doing so with a stash of wood, however, is ... The Audubon Society inspired wallpaper in this Adirondack-styled entryway will get you in the outdoor mood. Grab your coat... Chalkboard paint opens up endless possibilities for customizing your dresser time and time again. Use chalk to label the c... A fireplace in the bathroom creates the ultimate setting for relaxation. Homeowners often choose electric or gas over wood... Yes, a freestanding garage can become its own tiny house. Artist Michelle de la Vega has all the comforts of a modern resi... There’s nothing like a new set of cabinet hardware to refresh a room. The possibilities are endless: Go modern, rustic, or... A kitchen in a greenhouse—who wouldn't enjoy spending time in this light-filled space? Details that enhance the conservato... Chalkboard paint features prominently in this elegant yet unpretentious headboard design. Add a new message daily to reflec... Twine lanterns add pops of crafty—but sophisticated—flair to any outdoor setting. Wrap glue-soaked twine around a balloon ... The indecisive homeowner need not fret over choosing one (or even two) cabinet colors. The kitchen cabinets in this artist... Incorporate nature into your lighting scheme by securing a dead tree in a concrete mold and draping your pendant lamp from... Simple and striking, a couple of pieces of "lovingly used" furniture creates a special kind of charm. A weathered chair fo... The Infinite Artisan Fire Bowl from Eldorado Outdoor is made from glass-fiber reinforced concrete, and offered in Oak Barr... The vibrant green of Granny Smith apples make a beautifully natural alternative to the traditional evergreen wreath. Brigh...
Follow_banner_a
Newsletter_icon Google_plus Facebook Twitter Pinterest Youtube Rss_icon
 
webapp2