COMMUNITY FORUM

BV004018

07:32PM | 04/23/14
Bvlawn

Bob, you suck for even getting involved with this. For your info, I will never watch you again.

Telebrands Customer Care
79 Two Bridges Road
Fairfield, NJ 07004

Dear Sir:

I initially placed an order for Grassology with your company on 3/27/14 in the amount of $144.51 for grass seeds with expedited shipping. When inquiring on 4/3/14 about the status of my order, I was informed that I did not have an order. I called your customer service office the same day and it was confirmed by them that I did not have an order. I then placed an order with them in the amount of $94.97 for grass seeds with expedited shipping. On 4/9/14 I contacted your customer service office and was informed that I should expect the seeds on or before 4/15/14 and was given a $20.00 credit for mishandling the order. On 4/23/14 I contacted your customer service office and was informed that the order was still in the wharehouse.

Your service is very lacking. These orders have been cancelled. I will never order from your company ever again. I will be looking into whatever further action I can take to ensure this never happens to anyone else.

Bob Vila

03:45PM | 07/14/14
Member Since: 07/07/11
51 lifetime posts
Bob
Dear BV004018 -

Please accept my sincerest apologies for the inconvenience you have experienced with your Grassology product. As the spokesman for Grassology, I strive to deliver the best products, high-quality customer service and unfailing quality assurance.

Because Grassology and I value your relationship and loyalty, we intend to find a way to help you feel better about your experience. Please feel free to contact Andrea Spano, one of our dedicated Grassology representatives, by email (grassology@telebrands.com) or by phone ((973) 244-0300 ext. 223), who will assist in resolving your issues with Grassology or answer any questions you may have about the Grassology product. We have already forwarded your complaints to the company so that they are prepared to take the appropriate action to ensure your satisfaction. Please note your case #BV004018 in your communication.

I appreciate your concern for the damage this relationship could do to my reputation and I am working closely with Grassology to take steps to prevent issues such as these from happening again. I assure you that I am on the case to make sure that we have the highest rate of customer satisfaction. I know the Grassology company does not want to let anybody down.

Best,
BV

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