COMMUNITY FORUM

BV004071

03:48PM | 04/27/14
Bvlawn
Bob, I would like to hear if this Grassology is a scam. I just ordered and everyone that ordered is saying it doesn't work and you are being scammed. What is the deal with you advertising this product if it is no good. Your reputation will go downhill if you correct this matter. How do I cancel my order, after all the posts how bad the stuff is, I really don't want it. Thanks for your input. Millions of people will be reading this

Bob Vila

03:46PM | 07/14/14
Member Since: 07/07/11
51 lifetime posts
Bob
Dear BV004071 -

Please accept my sincerest apologies for the inconvenience you have experienced with your Grassology product. As the spokesman for Grassology, I strive to deliver the best products, high-quality customer service and unfailing quality assurance.

Please feel free to contact Andrea Spano, one of our dedicated Grassology representatives, by email (grassology@telebrands.com) or by phone ((973) 244-0300 ext. 223), who will assist in resolving any issues you may have with Grassology or answer any questions about the product. We have already forwarded your complaint to the company so that they are prepared to take the appropriate action to ensure your satisfaction. Please note your case #BV004071 in your communication.

I appreciate your concern for the damage this relationship could do to my reputation and I am working closely with Grassology to take steps to prevent issues such as these from happening again. I assure you that I am on the case to make sure that we have the highest rate of customer satisfaction. I know the Grassology company does not want to let anybody down.

Best,
BV

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