COMMUNITY FORUM

BV004050

09:30AM | 05/03/14
Bvdecor
This product is junk! Great marketing program but if it sounds too good to be true it probably is. I grew up on a farm and knew better but thought with the new technologies available it might be worth evaluating. Very expensive for grass seed but I spent almost $150 and when it didn’t grow after a month I contacted customer service at Grassology. After a fairly long conversation with their representative who defended the product, I asked the representative if they had ever used the product and the answer was no. I asked them how they knew that it was such a great product, they then offered me a refund of $20. After asking about their 100% satisfaction guarantee, they indicated if I returned the product, I had obviously planted the grass seed and it was not recoverable, they would refund me the seed cost. I don’t consider this a quality product or company.

Bob Vila

03:46PM | 07/14/14
Member Since: 07/07/11
51 lifetime posts
Bob
Dear BV004050 -

Please accept my sincerest apologies for the inconvenience you have experienced with your Grassology product. As the spokesman for Grassology, I strive to deliver the best products, high-quality customer service and unfailing quality assurance.

Because Grassology and I value your relationship and loyalty, we intend to find a way to help you feel better about your experience. Please feel free to contact Andrea Spano, one of our dedicated Grassology representatives, by email ([email protected]) or by phone ((973) 244-0300 ext. 223), who will assist in resolving your issues with Grassology or answer any questions you may have about the Grassology product. We have already forwarded your complaints to the company so that they are prepared to take the appropriate action to ensure your satisfaction. Please note your case #BV004050 in your communication.

I am working closely with Grassology to take steps to prevent issues such as these from happening again and assure you that I am on the case to make sure that we have the highest rate of customer satisfaction. I know the Grassology company does not want to let anybody down.

Best,
BV

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