COMMUNITY FORUM

jomcandrew

07:00PM | 04/21/05
Member Since: 04/20/05
3 lifetime posts
Bvwindows
I have a replacement window that has the screen that you slide to the top or bottom. When I slide the bottom window up to open the top part of the window slides down about 8-12 inches. There is no screen there so bugs can get in and also when I need to shut and lock it it's a hassle to push the top window up and get it locked. Is there any way to adjust something to keep the tip part closed???

Jo

Piffin

05:56PM | 04/25/05
Member Since: 11/06/02
1284 lifetime posts
call the manufacturere. Sounds like an installation problem, but ther ecould be a defective part.

Excellence is its own reward!


jblake12

05:24PM | 04/27/05
Member Since: 04/26/05
2 lifetime posts
Not installed right. either not shimed or didn't use adjuster screws causes the frame to bow out in the middle not keeping enough pressure on the screen

ChgoBlder

04:09PM | 05/03/05
Member Since: 08/07/04
16 lifetime posts
I agree with Piffen. From the information you have provided, it does not sound like an installation issue. It sounds like you have a bad balance in the window which is not holding the top sash in place. The manufacturer should beable to take care of this issue.

Good Luck!

jomcandrew

06:50PM | 05/04/05
Member Since: 04/20/05
3 lifetime posts
Ok, this may sound like a not so smart question, but is there somewhere on/in the window that I can find out who is the manufacturer? They were installed before I bought the house, but I would say within 4 years. Thanks so much for your help.

Jo

Piffin

02:59AM | 05/06/05
Member Since: 11/06/02
1284 lifetime posts
Most of the better ones have their name etched very fine into the corner of the glass. Some have a decal or smalll metal emblem on the frame. The cheaper opnes don't want you to fiond them so they don't make it available up front.

Almost al will have a shipping/production tag stuck on the hidden side of the frame but that would take x-ray vision to see.

Here is another thought -If this is a tilt/wash/removeable unit. try taking the sash out and putting it back in again. Sometimes the little catch in the balance does not catch just right, leaving it ineffecctive

Excellence is its own reward!


ChgoBlder

08:21AM | 05/08/05
Member Since: 08/07/04
16 lifetime posts
You can also open the window, and look into the header, or frame of the window. The window manufacturer I prefer, Alside, puts a white warrantee sticker in the header so you can contact them if you ever have an issue.

Good Luck!
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