COMMUNITY FORUM

BV004245

11:38PM | 05/09/14
Bvlawn
Shame on you for advertising grassology. I placed an order for $42.89 and was billed $127.95 on my credit card. I ordered this because I trusted Bob Vila. I can not express my great disappointment in him and this company. Their customer service is in India and they could care less if you have a problem .i plan to contact every network that runs this ad and also every group that will hear my complaint. I am a business woman with my own company because I believe in honesty. Bob ,I would love to hear from you concerning this problem but I doubt that I will . MY NAME IS ELIZABETH AND MY EMAIL IS carannfur@ aol.com

Bob Vila

03:47PM | 07/14/14
Member Since: 07/07/11
51 lifetime posts
Bob
Dear Elizabeth –

Please accept my sincerest apologies for the inconvenience you have experienced with your Grassology product. As the spokesman for Grassology, I strive to deliver the best products, high-quality customer service and unfailing quality assurance.

Because Grassology and I value your relationship and loyalty, we intend to find a way to help you feel better about your experience. Please feel free to contact Andrea Spano, one of our dedicated Grassology representatives, by email (grassology@telebrands.com) or by phone ((973) 244-0300 ext. 223), who will assist in resolving your issues with Grassology or answer any questions you may have about the Grassology product. We have already forwarded your complaint to the company so that they are prepared to take the appropriate action to ensure your satisfaction. Please note your case #BV004245 in your communication.

I appreciate your concern for the damage this relationship could do to my reputation and I am working closely with Grassology to take steps to prevent issues such as these from happening again. I assure you that I am on the case to make sure that we have the highest rate of customer satisfaction. I know the Grassology company does not want to let anybody down.

Best,
BV

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