COMPLAINT ACTIVITY REPORT Case # 44012744 Better Business Bureau of Wisconsin
Consumer Info: Kretzmann, Donald Business Info: Semling-Menke Co., Inc.
21700 France Blvd P.O. Box 378
Lakeville, MN 55044 Merrill, WI 54452
9529248572 715 536-9411
Location Involved: (Same as above)
Consumer's Original Complaint :
I have sent two letters to this company dated 2/12/06 and 3/5/06 and have recieved no response.The following is a copy of the first letter with the information that you request.
To whom it may concern
We had our home built in 1988 by Huttner Homes. Semco windows were used through out the house. About six or seven years later the windows began to fog up between the panes. I called your warranty department and was told that they were no longer warranted and assumed I am stuck with them. The number of bad windows grew at about one a year and now have 12 bad windows. I recently talked to a glass company about the problem and was informed that Semco had problems in the late 1980's. I was told the sealant that was used did not work properly and you had a year or two of defective windows.
I have those windows and would like to hear from you on this matter.
Please respond to:
21700 France Blvd
Home phone 952 461 2176
Day time phone 952 924 8572
E-mail [email protected]
Consumer's Desired Resolution:
Being that defective materials were I ask that they replace the defective windows.
03/27/2006 web BBB Complaint Received by BBB
03/27/2006 MDS BBB Complaint Validated by BBB Operator
03/27/2006 Otto MAIL Send Acknowledgement to Consumer
03/27/2006 Otto MAIL Inform Business of Complaint
04/12/2006 OttO BBB No response to first notice to business
04/12/2006 OttO MAIL CONSUMER - HAVE YOU HEARD FROM THE COMPANY : Consumer indicates that as of 4-22-06, they had not heard from the company. Please see actual document on the web and if you are unable to view please call 1-800-273-1002 for assistance.
04/12/2006 OttO MAIL Second Notice to Business
04/16/2006 BBB MORE INFO RECEIVED FROM THE CONSUMER : I have not heard from this company as of 4/16/06.I would like them to contact me so we can try to reach some sort of agreement. My first choice is they replace the defective windows. My second choice would be they supply the windows and I will install them. My final option would be to pursue legal action perhaps a class action lawsuit. I am sure there are many others in the same sittuation that would like to hear from this company.SincerlyDonald J Kretzmann
04/24/2006 OttO BBB No Response received from Business on 2nd Notice
04/24/2006 MDS BBB Inform Consumer No Response from Business
04/24/2006 Otto MAIL Inform Consumer - Case Closed UNANSWERED
04/24/2006 Otto MAIL Inform Business - Case Closed UNANSWERED
04/24/2006 Otto BBB Case Closed - UNANSWERED
04/27/2006 BBB MORE INFO RECEIVED FROM THE CONSUMER : Please do not close this complaint. I intend to pursue this until I hear from this company.Please foward my imformation to others that have a complaint against this company so that they may contact me.Thank youDon Kretzmann21700 France BlvdLakeville MN [email protected]
05/03/2006 KMM BBB ReOpen the Complaint
05/03/2006 KMM BBB RECEIVE BUSINESS RESPONSE : required_CONTACT_NAME: Linda Semling
required_CONTACT_EMAIL: [email protected]
required_BUREAU_PERSON: Melinda Stokes
required_CUST_NAME: Donald Kretzmann
RESPONSE: We recieved the complaint filed by Mr. Kretzmann. We regret that Mr. Kretzmann has had an unusual experience with our windows. Semling-Menke Company, Inc. has manufactured quality products and supported our warranty for our products for over 65 years. Our windows and patio doors are built to meet or exceed industry standards. An independent test lab certifies compliance with industry standards.
We do not have any record of Mr. Kretzmann contacting our company regarding seal failures with the insulated glass. We do have record of Mr. Kretzmann requesting replacement of 4 casement dual arm operators on June 18, 2004.
Mr. Kretzmann states that his home was built in 1988. Our warranty for insulated glass manufactured at this time was 5 years. Mr. Kretzmann estimates that the seal failures occurred 6 or 7 years after his home was built. He further states that the failures occurred at a rate of one per year for a total of 12 seal failures. Based upon this information, we estimate that one unit failed in 1994 or 1995, with one addtional unit allegedly failing each year after that.
The warranty on the insulated glass units in Mr. Kretzmann_home expired in 1993. As stated earlier, we do not have any record of Mr. Kretzmann contacting us until February 12, 2006, 18 years after Mr. Kretzmann built his home, and 13 years after the warranty expired.
Also note that Mr. Kretzmann has been misinformed as Semling-Menke Company did not have any significant problem with insulated glass units manufactured in the late 1980_
We regret that we are not able to process Mr. Kretzmann_request for replacement insulated glass as the warranty expired in 1993. Please contact me if you have any other questions.
05/03/2006 KMM MAIL Forward Business response to Consumer
05/08/2006 WEB BBB RECEIVED CONSUMER REBUTTAL : (The consumer indicated he/she DID NOT accept the response from the business.)
I did inquire about this problem many years ago but did not pursue it as I was told that the warranty had expired. After many years and many more windows gone bad I have looked into replacing them. That is when I was told by another glass company of the problems that these windows have. I ask that Semco windows work with me to resolve this issue. At this time I can not prove there was a problem with these windows but I hope that Semco windows will make an effort to build a healthy reputation by standing by its product and address their customer concerns. I realize that many years have passed and that I should have pursed this before now but the fact is they are Semco windows and many of them have failed. I am willing to work Semco windows to reach a mutal agreement but they have not contacted me as of 5/8/06. I hope to hear from Linda Semling so we can discusse this matter.
21700 France Blvd.
05/09/2006 MDS BBB Forward Consumer Rebuttal to Business
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