COMMUNITY FORUM

BV004340

07:32PM | 05/15/14
Bvlawn
I ordered Ilb of grassology grass and another 2lbs for an additional 9.99 I never received the order but was charged 127.00! This is nothing but theft My bank told me to press theft charges on this business.It is impossibble to talk to someone.I will not only presscharges I will contact the state att.general for mail fraud.I will not let these thieves win.Bob Villa you are guilty by association with this con I hope its worth it.

Bob Vila

03:47PM | 07/14/14
Member Since: 07/07/11
50 lifetime posts
Bob
Dear BV004340 -

Please accept my sincerest apologies for the inconvenience you have experienced with your Grassology product. As the spokesman for Grassology, I strive to deliver the best products, high-quality customer service and unfailing quality assurance.

Because Grassology and I value your relationship and loyalty, we intend to find a way to help you feel better about your experience. Please feel free to contact Andrea Spano, one of our dedicated Grassology representatives, by email (grassology@telebrands.com) or by phone ((973) 244-0300 ext. 223), who will assist in resolving your issues with Grassology or answer any questions you may have about the Grassology product. We have already forwarded your complaints to the company so that they are prepared to take the appropriate action to ensure your satisfaction. Please note your case #BV004340 in your communication.

I appreciate your concern for the damage this relationship could do to my reputation and I am working closely with Grassology to take steps to prevent issues such as these from happening again. I assure you that I am on the case to make sure that we have the highest rate of customer satisfaction. I know the Grassology company does not want to let anybody down.

Best,
BV

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