COMMUNITY FORUM

BV004356

12:57PM | 05/17/14
Bvlawn
Mr. Villa, Tell me just how your " Special offer on TV and web for Grassology " of 14.99 and shipping can turn in to $57.96? This must be a fraud in advertising , with your name and face. I called and got some foreigner who could not even be understood on the phone, with exception that he could give me back $5.00 on my account after I told him I would be reporting this to the FCC as a fraud. I hope other customers check this out before they order any more products on your recommendation. David Fike

Bob Vila

03:48PM | 07/14/14
Member Since: 07/07/11
51 lifetime posts
Bob
Dear David –

Please accept my sincerest apologies for the inconvenience you have experienced with your Grassology product. As the spokesman for Grassology, I strive to deliver the best products, high-quality customer service and unfailing quality assurance.

Because Grassology and I value your relationship and loyalty, we intend to find a way to help you feel better about your experience. Please feel free to contact Andrea Spano, one of our dedicated Grassology representatives, by email ([email protected]) or by phone ((973) 244-0300 ext. 223), who will assist in resolving your issues with Grassology or answer any questions you may have about the Grassology product. We have already forwarded your complaints to the company so that they are prepared to take the appropriate action to ensure your satisfaction. Please note your case #BV004356 in your communication.

I appreciate your concern for the damage this relationship could do to my reputation and I am working closely with Grassology to take steps to prevent issues such as these from happening again. I assure you that I am on the case to make sure that we have the highest rate of customer satisfaction. I know the Grassology company does not want to let anybody down.

Best,
BV

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