Dear BV004384 –
Please accept my sincerest apologies for the inconvenience you have experienced with your Grassology product. As the spokesman for Grassology, I strive to deliver the best products, high-quality customer service and unfailing quality assurance.
Grassology procures its seeds from two of the largest seed suppliers in the country which have been in business for over 30 years. Dr. Frank Rossi, a turf specialist from Cornell, assisted with evaluating the product. Please feel free to contact Andrea Spano, one of our dedicated Grassology representatives, by email ([email protected]
) or by phone ((973) 244-0300 ext. 223), who can answer any questions you may have about the Grassology product. We have already forwarded your complaint to the company so please note your case #BV004384 in your communication.
I appreciate your concern for the damage this relationship could do to my reputation and I am working closely with Grassology to take steps to prevent issues such as these. I assure you that I am on the case to make sure that we have the highest rate of customer satisfaction. I know the Grassology company does not want to let anybody down.