I live in upstate NY and built my home in 2001. My builder recommended Windsor windows instead of Andersons (which I felt more comfortable with). Every winter since my home has been built we experience moisture and icing buildup at the base of every window (including the Windsor French door). I know it's not from excessive moisture in the house since we run a dehumidifier and it doesn't collect any water during the winter. It's dry! My builder refuses to consider the windows. I'm not an engineer but I have been dealing with this for a few years and have come up with a theory. I believe the windows are not adequately sealed between the interior frame and the dual pane window. there is a aprox. 1/8" gap between the interior frame and the dual pane window which extends from the front to the back of the dual pane. The front of the gap is exposed to the cold surface of the vinyl window exterior. This gap goes all the way around the window. Since there is no sealant or caulking in the gap (air space) it allows moisture to build up when the cold air hits the warmer glass surface on the interior portion of the window and if it's cold enough creates ice. Since the gap is hidden under the interior trim that goes around the window there is moisture buildup beneath the trim and under the window which will eventually lead to rotting. It seems like an easy theory to test but I'm afraid if I alter any of my existing windows I will void the warranty on it. I'm trying to get a window rep to the house to see if they will do anything about problem. Is anyone else having an issue such as this? Please let me know and if I get a response from Windsor I will keep you posted.
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so the moisture is not actually on the window it self it is in the gap between the window unit and the framing of the wall opening the window sits in? If so that is a issue with your builder and not the window manufacture. Those spaces are supposed to be caulked and insulated.
Yes, I'm having the same problems and more. The Windsor company won't admit anything could be wrong with the windows but alternatively point to the home builder's installation. Not entirely true. We've hired a structural engineer who completed timed moisture readings on the Windsor Windows. The windows absorb moisture and do not keep moisture out. We actually have evidence of "wicking" of moisture deeper into the windows. Very bad scenario. Have filed suit. It's my opinion that no one should be using Windsor Windows.
I used these Windsor windows in a new house I built in 2002. There are many issues with these windows.
The biggest is the moisture trapped in between the sealed insulated glass and the sealed window frame.
Windsor keeps trying to pass the buck, I have to keep
calling for info, they said they could possibly send a factory repr. out in the spring but again not real sure.
Now Ms. Clad e-mailed me just the other day and stated,its my problem, cuz,i didnt finish the inside of the windows. I told them, customer wanted a nature finish, so it all has clear satin finish on the interior, which has no bearing on the moisture problem.
Do not know what is my next step, probably should start a "class action suit" against this poorly run company!
John.
p.s. I live in Western NY.
The biggest is the moisture trapped in between the sealed insulated glass and the sealed window frame.
Windsor keeps trying to pass the buck, I have to keep
calling for info, they said they could possibly send a factory repr. out in the spring but again not real sure.
Now Ms. Clad e-mailed me just the other day and stated,its my problem, cuz,i didnt finish the inside of the windows. I told them, customer wanted a nature finish, so it all has clear satin finish on the interior, which has no bearing on the moisture problem.
Do not know what is my next step, probably should start a "class action suit" against this poorly run company!
John.
p.s. I live in Western NY.
