COMMUNITY FORUM

BV004597

06:06PM | 06/07/14
Bvlawn
I placed an order for 1 bag of grassology for 14.99 and 7.99 shiping and handling plus 1 free bag. They tried to sell me a 10lb bag and garden hose that I did not want and told the lady so several times. I received 2 bags charged 14.99 each, a hose 9.99, a 10lb bag 69.99, no free bag, and was charged 7.99 for shipping.I have called 4 numbers searching grassology customer service and new get a person to talk to they just try to have me order more grass. This compny is a scam and I am reporting them to the better business bureau. I ask the credit card co. to hold the 117.95 charge back and after 45 days they said the bank to the it was a valid charge.If grassology checked the tape that they have they would find me not ordering what they shipped. Will continue to challenge the charges and stay away from this invisible company.

Bob Vila

03:49PM | 07/14/14
Member Since: 07/07/11
51 lifetime posts
Bob
Dear BV004597 -

Please accept my sincerest apologies for the inconvenience you have experienced with your Grassology product. As the spokesman for Grassology, I strive to deliver the best products, high-quality customer service and unfailing quality assurance.

Because Grassology and I value your relationship and loyalty, we intend to find a way to help you feel better about your experience. Please feel free to contact Andrea Spano, one of our dedicated Grassology representatives, by email ([email protected]) or by phone ((973) 244-0300 ext. 223), who will assist in resolving your issues with Grassology or answer any questions you may have about the Grassology product. We have already forwarded your complaints to the company so that they are prepared to take the appropriate action to ensure your satisfaction. Please note your case #BV004597 in your communication.

I am working closely with Grassology to take steps to prevent issues such as these from happening again and assure you that I am on the case to make sure that we have the highest rate of customer satisfaction. I know the Grassology company does not want to let anybody down.

Best,
BV

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