Dear BV005085 –
Please accept my sincerest apologies for the inconvenience you have experienced with your Grassology product. As the spokesman for Grassology, I strive to deliver the best products, high-quality customer service and unfailing quality assurance.
Grassology procures its seeds from two of the largest seed suppliers in the country which have been in business for over 30 years. Dr. Frank Rossi, a turf specialist from Cornell, assisted with evaluating the product. Because Grassology and I value your relationship and loyalty, we intend to find a way to help you feel better about your experience. Please feel free to contact Andrea Spano, one of our dedicated Grassology representatives, by email ([email protected]
) or by phone ((973) 244-0300 ext. 223), who will assist in resolving your issues with Grassology. I have already taken steps to elevate your complaint to the highest response level. It is the least I can do for causing you any inconvenience.
I appreciate your concern for the damage this relationship could do to my reputation, and assure you that I am on the case to make sure that we have the highest rate of customer satisfaction. I know the Grassology company does not want to let anybody down.