COMMUNITY FORUM

BV005386

07:48PM | 08/18/14
Bvroofing
We have discovered during rain storms that our Solatube is leaking. The wood around the tube becomes very wet and the rain runs down the roof and comes in around our windows. My husband has gone up into the attic during a rain and could see that the leak was around the Solatube.
We recently had a new roof put on and our chimney replaced.
So that is not the problem.
What is needed and how is this kind of leak fixed. Do the shingles need to come off around the tube and resealed??
Thank you Kathleen Leone
2014-08-18_17.50.51

Solatube

03:43PM | 11/03/14
Member Since: 11/03/14
1 lifetime posts
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Hi Kathleen,

We're sorry you're having issues with your product. We take leak complaints very seriously at Solatube International, and we want to provide you with the best service possible.

After looking into your issue, we noticed that the tube in your photo is actually a VELUX sun tunnel, which is not produced by Solatube International.

If you still need our help, are interested in learning about our leak-proof designed products, or would like to take this discussion offline, feel free to call us at (888) 765-2882. One of our service representatives may be able to assist you. You can also visit our website at www.solatube.com.

Please let us know if you need any further assistance.

Thank you,

Solatube International
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