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Behmalia

12:54PM | 08/17/05
Member Since: 08/16/05
6 lifetime posts
Bvwindows
Hi, My husband and I just bought a house in Albuquerque NM. At the time of the inspection we were told that a couple of windows had broken seals. I didn’t know what a broken window seal was, this is only the second home we have bought and the first home we only owned for a little over a year (long story). So I asked our realtor what exactly a broken seal in a window meant and was told that we might see some moisture between the two panes of glass but other than that it was no big deal. The realtor also stated that the owner of the home would more than likely not go for replacing the windows since it was just a cosmetic problem. Well, we moved into the house and last weekend we were starting to re-caulk the windows and noticed that most of the windows (12 out of 20) have broken seals and that at least 9 of those windows have more than just moisture between the panes, there is also mold. The home is only 6 years old so I thought the windows would still be under warranty, so I called the manufacturer. I don’t know why but it seems that the warranty of the windows only apply to the original owner of the home (we are the second). We really can not afford to replace all of the windows in the house, but the condensation and mold between the panes is disgusting and I am afraid that when we have to sell the house (which we will, husband is in the military) that we will have to replace the windows in order to get a good offer. Do you have any suggestions as to how we could clean the panes and repair the seals? Thank You, Malia

tomh

02:45PM | 08/17/05
Member Since: 07/01/03
549 lifetime posts
Unfortunately there are no good shortcuts for windows with blown seals. The glazing needs to be replaced (not the whole window). But if that many windows are gone after only 6-years, there is a problem with the manufacture or installation of the windows. Most cheap windows go about 12-15 years and the best windows are good much longer. Continue to follow up with the manufacturer and, if possible, the builder. You might want to post the brand online so we can look at any recalls or consumer action. You should also write your realtor to express your displeasure at being mislead and copy the realtor's licensing board in your state. That kind of advice would get a realtor sued in California. Its pretty obvious he/she did not put your interests first, but said what was convenient to close the deal.

If you decide to do replacements, get to know a glazier real well. You can spread the repairs over a couple years. The condensation and mold are unsightly, but are not a health hazard.

Behmalia

06:27PM | 08/17/05
Member Since: 08/16/05
6 lifetime posts
Thanks for the information. I have spoken to the builder of the home and they refered me to th company that supplied the windows, that is who told me that the warranty on the windows only applied to the original owner of the home. I will try to find out who manufactures the windows and post that. Thanks again.

tritech

11:00PM | 08/29/05
Member Since: 08/29/05
2 lifetime posts
welcome to the wonderful world of windows. By the sound of things you have 2 different issues. get to those in a moment. if you want to learn about why your windows are wet see my new post 'moisture in window? dont repair, restore.

now for your windows. If there is mold in between the panes... replace them. Be aware of sprinkler direction or other continuous source of moisture. Mold is an indicator of a continuous source. Be cautious of caulking your windows as you may actually be locking more moisture in and creating more of a problem. I would check with the inspector also and get a copy of the entire report. If no mold is mentioned you may have recourse with him as well, depenting on your state laws. The other windows may just have fog in them. Believe it or not that is no longer uncommon. There are several cheap window making products that just donot keep moisture out very well and i see it quite often up here. Many warranties now are only 5 yr limited (to the original owner) and are provided by the builder NOT the manufacturer. see you at my new post.

tritech

11:39PM | 08/29/05
Member Since: 08/29/05
2 lifetime posts
see- get the fog out .com

Oberon

01:29PM | 08/30/05
Member Since: 05/13/05
40 lifetime posts
As TomH said, the only real solution for "fixing" the windows with condensation problems is to replace the IGU (Insulating Glass Unit).

If you look between between the two lites of glass in your windows you will see the spacer. That is the thing keeping the glass panes apart. It is also the source of the leak that is allowing moisture between the panes.

There are a number of different materials used for spacers and a number of methods for sealing the IGU, some are very good and some are not very good. The best ones will have a seal failure rate of well below a fraction of 1% over 20 years. The not so good ones are closer to 6% or 7% (or more) over 20 years.

Unfortunately, when IGU and spacer technology was being developed, over the past 30 years or so, a number of methods to seal the units were tried and not all of them were successful. Even companies that have the best products available today might have issues with products that were manufactured 10 years ago because of different technical considerations.

Typical warranties against seal failure today are at least 10 years with 20 years or more also out there. I would not even talk to a company that has a 5 year warranty against seal failure (I would not consider a company that had less than 20 year warranty actually).

There are methods being advertised to "fix" windows with condensation between the lites. Those products can give the appearance that the IGU is performing normally, but they really do nothing to address the actual problem, which is the blown seal, and if you happen to have a LowE coating, for example, it will corrode whether you use the "fog-out" products or not.

I would continue talking with the window manufacturer about the warranty. I realize that they said it was not transferable, but 12 of 20 in six years is a very short time and I would suggest that you are dealing with a defective product in this case...you might even consider the possibility of small claims court claiming that the windows are defective. You might not win, but the company might not want to go thru that hassle.

Also, your husband can ask the base legal department for advice. Military lawyers cannot represent you in court, but they can give advice to members.

Good luck and please keep posting as the issue goes on.


Behmalia

06:27PM | 08/30/05
Member Since: 08/16/05
6 lifetime posts
Thank you for all the information. My husband is still currently working with the manufactuer, but as of yesterday they had not called him back. I told him he is going to have to just keep calling them. I will let you know what happens.

Thanks,

Malia

Behmalia

06:11PM | 09/23/05
Member Since: 08/16/05
6 lifetime posts
Well I found out that the windows are indeed under warranty, but the manufacture is telling me that it will be $80.00 per window for installation. They say that since they didn't do the installation of the windows that is not covered. Do you know if this is typical?

Thanks,

Malia

Oberon

01:49PM | 09/25/05
Member Since: 05/13/05
40 lifetime posts
I am not an installer, so I am not sure if this is a standard practice or not.

$80 for install is certainly not on the high end, but I am hoping Window4U happens to see this post since he is an installer and would be the right person to ask about this charge.


BV001117

10:29AM | 05/23/13
I have 7 windows in my home that have moisture build up in them during the winter season. Is this a broken seal? I am a mom with 5 teenage children and am a 'duh' as they would call me at fixing anything. I ran a dehumidifier all winter in the living room and that helped somewhat.
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