COMMUNITY FORUM

mattburr

07:26AM | 01/14/09
Member Since: 03/20/06
33 lifetime posts
when we have a issue of a wrong product we take a look back at the original signed customer order, the order we send in to the company, and the order acknowledgement, and then the receiving paperwork to see if they match. if they do then we go back to the customer and say we got in what you ordered and we don't have much of a problem. if everything still matches but the product came in wrong on the truck anyway then we inform the company and they will put in a order for the corrected issue at no charge and expedite it for us. (this has happened a few times with no gripes from the company). We have had one issue where we had a manufacturer defect with vinyl windows where the frames cracked in the corners (not the window manufacturers fault but the vinyl manufacturers fault. there was probably 5 windows like this and the company replaced those windows and send a service rep down to replace them they also included 2 windows that the builder admitted that his installers had cracked with a hammer installing due to the problems with the bad windows to satisfy builder.

fortunately the company we deal with takes care of their mistakes if it is theirs. if it is ours we take care of it but if it is the customers we require them to take care of it.

THANKS,

MATTHEW BURR

BUYER - WINDOWS AND DOORS

VILLAGE HOME CENTER / dba COOPER BUILDING MATERIALS

4650 HIGHWAY 7 NORTH

HOT SPRINGS VILLAGE, AR 71909

EMAIL: [email protected]

mattburr

07:28AM | 01/14/09
Member Since: 03/20/06
33 lifetime posts
I would get with the distributor and require him to give me my windows. They are rightfully yours and as far as i know he can't tell you who can or can't install them for you.

THANKS,

MATTHEW BURR

BUYER - WINDOWS AND DOORS

VILLAGE HOME CENTER / dba COOPER BUILDING MATERIALS

4650 HIGHWAY 7 NORTH

HOT SPRINGS VILLAGE, AR 71909

EMAIL: [email protected]

Toronto23

08:52AM | 01/14/09
Member Since: 12/18/06
5 lifetime posts
Next time we build a house, I hope you are willing to come up here for the windows and doors. Sounds like you have your act together. It's mite chilly though at the moment -32C with windshield. You'll need warm socks :) Tks

mattburr

08:56AM | 01/14/09
Member Since: 03/20/06
33 lifetime posts
Sorry i'm not a cold weather person

it's 54 here right now and that's cold enough to me.

no problem just like to help.

THANKS,

MATTHEW BURR

BUYER - WINDOWS AND DOORS

VILLAGE HOME CENTER / dba COOPER BUILDING MATERIALS

4650 HIGHWAY 7 NORTH

HOT SPRINGS VILLAGE, AR 71909

EMAIL: [email protected]

durangohike

03:56AM | 01/27/10
Member Since: 01/26/10
1 lifetime posts
I read these Bob Vila blogs and wonder where is the personal responsibility. If an order is shipped with out screens/hdwe then it would be noted on delivery. Most of the time this is lost during construction and everyone tries to blame it on the manufacturer. If you have stress cracks due to staples that knicked the glass - then getting replacement sash is as easy as sending in the warranty form and getting replacements - if the guy above has had a sash for three years with broken glass and has been unmotivated to put in or pay someone to put in the replacements that were sent what does that say about him. Regarding leaks - when a lot of units leak on a jobsite it is almost ALWAYS installation - why does one conclude this? Because all window manufacturers have to meet stringent AAMA testing standards. Then the windows are built in a controlled environment, with engineers and a workforce that is well trained. On a construction site, however, you get guys just off the road from Central America - and the contractors do not instruct them or inspect their work. It is surely possible for a window to leak - but very unlikely that numerous windows leak. This is the problem with the internet - lots of uninformed people get to post their uninformed opinions as fact and drag good companies thru the mud. This post is the 1st positive informed one I think I've seen in a long time. Thanks.

Toronto23

08:18AM | 01/27/10
Member Since: 12/18/06
5 lifetime posts
Sorry but you missed a few facts along the way. Why am I personally responsible when I am paying people to do that role. Some of the missing hardware and screens were right from the distributors warehouse, so don't blame the construction site..either way I should get the items I paid for. Granted it would have helped if our project manager had showed up once in a while to receive goods and check orders but that's another blog. BTW - the distributor and the PM placed the order and got quite a chunk of it wrong...as the homeowners we did not have the opportunity to check the order before it was placed to "approve" it...lesson learned with hiring a PM. As first time home builders, we relied on (and paid) someone who was to be our eyes and ears for the construction since we did not know much.

Warranty?...are you kidding...there is no warranty with Hurd..what planet have you been on. The problems were reported to the distributor and Hurd Corporate within days of receiving the goods or the day of a crack/seal failure occurring and within the original warranty period. No one takes action and everyone passes the buck..now with the bankruptcy aboslutely nothing is considered warrantied.

The distributor says he wasn't paid $3k from the whole project by the PM, yet we prooved to him that the PM was fully paid. So why isn't he chasing the PM....gee I wonder what kind of relationship the 2 really have and how many homewoners have been screwed by the 2 of them. Despite the proof, the guy would not service the goods and Hurd Corporate said they wouldn't do anything without the distributor....so guess who gets caught in the middle...the lowly howeowner who sees everybody blaming everybody else and then has to pay 2x for the same goods.

The stringent AAMA testing standards is a crock of BS. Looks good only to the public perception but not much substance behind it. Hurd would not be in a bankruptcy situation if the windows had been well constructed. There would not have been a class action lawsuit etc.

Our installer is a local guy with a great reputation so don't assume all contractors are just off the boat with no talent. Some actually come with more talent and skill than our own home grown. Even our distributor's staff confirmed that our issues are a manufacturing issue not an install problem.

To top it off we now have over 35% of the windows with seal failures, more windows have large chips that may cause further cracking or water leaks, doors still have missing parts, 2 more windows have large 3ft cracks accross the pane, screens in most windows are broken from an excessive tight fit (distributor agreed this was the problem), some windows will not even open because they are so mis-aligned etc. Over the course of a short period of time, we have lost a ton of money with using a Hurd product with no ability to recover because the courts allowed the company to take the easy way out using the bankruptcy laws. In the end, the new company is the same people, the same manufacturing process, the same distributors and the same design...just no warranty for us suckers who bought their product.

mattburr

10:47AM | 01/27/10
Member Since: 03/20/06
33 lifetime posts
First of all any distributor and builder who refuses to allow the homeowner to work with them on making sure the order is how they want it. We never have a problem if the builder wants to bring in the homeowner to go over the order in fact we encourage the homeowner to come see us and meet us and to know exactly what they ordered. And by law even though Hurd did file bankruptcy if they are still in business they have to honor the warranty that they provided with the product. Are you saying that the distributor was never paid for the windows and doors? If that was the case and it was a substantial amount than i couldn't imagine him not filing a lein on the home or taking the contractor to court over the amount. Also I don't know how much the order was but if my memory serves me right it was a substantial amount than if the distributor only made $3k he is pretty dumb because he should have made a lot more than that on the order.

Regarding installation, while I am not saying that is the problem in your home. The majority of issues with window problems are due to installation. Failure to shim, failure to make sure windows are plumb and sqaure etc, failure to properly seal the opening with some form of window tape.

THANKS,

MATTHEW BURR

BUYER - WINDOWS AND DOORS

VILLAGE HOME CENTER / dba COOPER BUILDING MATERIALS

4650 HIGHWAY 7 NORTH

HOT SPRINGS VILLAGE, AR 71909

EMAIL: [email protected]

BV002714

10:10PM | 12/03/13
New up-scale house 5 years ago, used HURD JUNK WINDOWS ! ! ! ! NO SERVICE< NO GOOD period !!!
Hurd won,t listen to anyone and their favorite line is " installed wrong " POOR quality -- bottom line DON'T USE HURD's "" YOU,LL BE SORRY

BV002892

12:30PM | 12/31/13
Maybe they have changed - built my house 22yrs ago in Colorado -all Hurd products -all were correct - no leaks no cracks hardware still works & insulation is great.
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