They can't be repaired because the previous owner threw away part of them.

There is a push in bushing on the end of the shaft.

I "repaired" two of similar ones (wheren't for Andersen's) with epoxy. One failed right away. Don't know about the other one.

In this case I the HO told we what happened. Kids trying to force the windows without opening the latches.

Might have been what happened in your case.

THAT IS EXACTLY RIGHT

THAT IS THE MOST COMMON REASON FOR CASEMENT HARDWARE TO FAIL IS DUE TO HOMEOWNERS NOT JUST KIDS TRYING TO OPEN THE WINDOWS WITHOUT UNLOCKING THEM FIRST. ALSO THE HARDWARE MUST BE LUBRICATED PERIODICALLY ALSO. AND THE BOTTOM OF THE WINDOW SILL CLEANED. IF THE WINDOW SILL IS DIRTY THAT CAUSES FRICTION ON THE HARDWARE WHICH WILL CAUSE THE HARDWARE TO FAIL SOONER. BUT EVEN THE BEST HARDWARE WILL FAIL EVENTUALLY DEPENDING ON AMOUNT OF USE. NOT ANDERSENS FAULT IN THIS CASE.

THANKS,

MATTHEW BURR

BUYER - WINDOWS AND DOORS

VILLAGE HOME CENTER / dba COOPER BUILDING MATERIALS

4650 HIGHWAY 7 NORTH

HOT SPRINGS VILLAGE, AR 71909

EMAIL: MBURR@CBMCCI.COM

I have found my own solution.

I have assembled the cranks as original and then used a punch to stake the surface around the bushing and create a tight fit which is better then new.