Your window is not square. Get the guy that installed it to come and fix it.
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Has a class action been filed? We built our Montana home in 1997-1998 and have had the same seal failure problem and have had to replace windows over the past 10 years. There are now another 8 windows with the 'fog' showing up that need to be replaced, too. Jen weld will give us the window glass free, but will not pay for installation costs.
I was told I have a 20 yr. warrantee on my Pozzi windows installed in 1997-1998. BUT, they will not pay for installation of replacements (I have the fog up broken seal problem, too).
I too have had problems with Pozzi windows since 1998 when I specified and had them installed in two remodeling projects. I have not specified them since 2001,because by then there were already too many seal failures....and they are still having seal failures.
And now i am beyond the full warranty replacement period. I just had 5 sashes replaced on one project out of 10 sashes still remaining on the project.
On a separate project where I specified over 45 Pozzi windows (French casement, awning, double hung) we have had over 21 sash failures!
We are about to replace 4 French Casement sashes and 1 Awning sash which I ordered 6 weeks ago, and since then, 4 more awning window sashes show seal failure.
We are now replacing them at 50% material cost with shipping included ....luckily. But the Labor to finish the interiors and install them is not included.
AND.....I wonder if this will ever STOP...or will we have to replace EVERY sash in the house.
Has anybody heard of a class action suit to compensate us purchasers for these Lemons?
.I specified sash replacement kits on one project
And now i am beyond the full warranty replacement period. I just had 5 sashes replaced on one project out of 10 sashes still remaining on the project.
On a separate project where I specified over 45 Pozzi windows (French casement, awning, double hung) we have had over 21 sash failures!
We are about to replace 4 French Casement sashes and 1 Awning sash which I ordered 6 weeks ago, and since then, 4 more awning window sashes show seal failure.
We are now replacing them at 50% material cost with shipping included ....luckily. But the Labor to finish the interiors and install them is not included.
AND.....I wonder if this will ever STOP...or will we have to replace EVERY sash in the house.
Has anybody heard of a class action suit to compensate us purchasers for these Lemons?
.I specified sash replacement kits on one project
I spec'd Pozzi windows for my home in 2000. I am an Interior Designer and have never had so many problems with a window company. I have since had them all replaced under warranty, some 2, 3 & 4 times. I now have two more windows that have broken there seals that need replacement.
In the process of replacing windows & doors in the past, Jeld-Wen has repeatedly sent incorrect windows even with a copy of the original order. I have waited for correct windows once up to 9 months.
Jeld-Wen now wants to charge 20% for my replacement windows when they have failed to make a window yet that can last more than a couple of years. This is no longer an original Pozzi window company failure, it is a Jeld-wen company failure.
This is a bad reoccurring nightmare. I am about ready to replace all windows & doors, repair stucco/drywall, interior trim, stain/limewash and send them the bill. This is a very expensive option compared to making a few windows that actually stay sealed.
In the process of replacing windows & doors in the past, Jeld-Wen has repeatedly sent incorrect windows even with a copy of the original order. I have waited for correct windows once up to 9 months.
Jeld-Wen now wants to charge 20% for my replacement windows when they have failed to make a window yet that can last more than a couple of years. This is no longer an original Pozzi window company failure, it is a Jeld-wen company failure.
This is a bad reoccurring nightmare. I am about ready to replace all windows & doors, repair stucco/drywall, interior trim, stain/limewash and send them the bill. This is a very expensive option compared to making a few windows that actually stay sealed.
