COMMUNITY FORUM

BV001965

06:34AM | 08/31/13
I am a builder in NC. I make it a point to never recommend a window brand to a homeowner. I have them do their own research and I quote the brands they decide. The one thing I do tell them:: "go online and read reviews. You never see many complaints with Marvin. Choose wisely." That's the extent of my recommendation.

BV002434

03:46PM | 10/28/13
I wish I had known about this site 12 years ago when we chose Pozzi windows. They have been problems from the get go. First, they styles on the sliding glass doors were too small to support the size of the windows without warping. Then there were leaks at some of the sliders and several of the casement windows--all blamed on the installers (not inappropriately but it wasn't all their fault). We got to the know Pozzi/Jeld-Wens customer service people well. Some of them were here days at a time. Increasingly in the past 3 years, the dual pane seals have been breaking down and the only fix is replacement. Today, I found that we have 10 more windows-awning, casement, and fixed-that have to be replaced because they have bad seals. Jeld-Wen has said that they will provide the windows "one last time" but we have to pay for the removal of the old windows and installation of the new ones. All of our windows are just over 10 years old.

For the most part everyone representing Pozzi/Jeld-Wen has been professional, helpful, and nice. But the product SUCKS big time. No one should buy their windows and doors. Go with Pella--they have enough sense and pride to insist on installing their windows with their own crews.

BV002703

05:36PM | 12/02/13
Yes I have Pozzi windows and yes I have some that are starting to fog installed 1996 have been in contact with Pozzi/JELD-WEN
and they state they can help over and over send more info yes we can help but getting nowhere.

BV003699

09:27PM | 03/26/14
Well I can only add more of the same. We have tens of windows and some 6foot sliders. The moisture makes it impossible to see out of many of the panes. Wow I would never use them again. Outside the warranty period of 10 years makes this a huge mistake.

BV003910

07:57PM | 04/15/14
I built a new house in 2000 and put Pozzi throughout. Double hungs, half round, quarter rounds totaling about 45 windows total. After 10 years, 2 large picture windows 2 casements, 2 half rounds, 1 small fixed and all double-hungs (14) that see direct sunshine (temperature variations) have gone bad. Due to the 10 year warranty, I only received partial rebates buying new replacements, but at least they fit the window frames. The dealer said the problems with the older windows are fixed with the newer ones. They are built different, but only time will tell if they hold up. Replacement windows don't come with latches so you are on your own, and some are made for 2 latches where the old window style has only one. Mine have all fit pretty tight and I do all my replacements.
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