Hello,

I just had Lowe's install a Reliabilt 32" outswing door leading from my house to my garage. The threshold is a "butt threshold"....the door closes up against it vs. over it. They tell me that this is code or something. But the problem is that in the inside, it is like 1" high and a tripping hazard when I go into my garage.

They raised it up by putting in a piece of plywood before putting the door in and they say that the instructions specify that the bottom of the door frame be level with the subfloor and that is why they did that. They say that they can take all that out and reinstall so the door and threshhold sit lower, even level with my interior flooring, but that it will void the door's warranty due to not following the instructions.

I would like it to be level but am wondering if I can anticipate any problems from having them do this?

Michelle