06:56AM | 11/18/03
Member Since: 11/16/03
11 lifetime posts
A few years ago I spent $1,000 for the new Maytag Neptune front loading washing machine. It was a big investment for us, but we thought it would be worth it because of using less water etc. Bought a Maytag because it is SUPPOSED to be such a fantastic brand. The control panel and door lock are out(broken) and I have been waiting about 2 MONTHS with the parts on backorder!!! That means 2 months worth of expenses at a laundromat PLUS the inconvenience. From some things I have heard, the Neptune has had problems with control panels, but they will not admit to it. I have called the company a few times and complained with absolutely NO satisfaction. Just want to let consumers know that Maytag does NOTHING to keep their customers happy. (at least THIS customer!!!!!)

[This message has been edited by boaterkathy (edited November 18, 2003).]


09:10AM | 11/18/03
Member Since: 11/11/02
2271 lifetime posts
** The control panel and door lock are out(broken) and I have been waiting about 2 MONTHS with the parts on backorder!!! **

Maytag is currently out of one of the Neptune electronic controls but one may be available somewhere depending on the model and serial number of your washer and which control it takes. You can see one Neptune control board and a door latch switch at the following links:

LINK > Neptune MAH3000 Electronic control

LINK > Neptune Updated Door Latch

(both show in stock at time of posting)

You can find tips for locating the model and serial number tag on your appliances in the 'Repair Parts' section of my site linked below.

Dan O.
The Appliance Information Site


[This message has been edited by DanO (edited November 18, 2003).]



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