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pennyhughes

06:01PM | 08/13/04
Member Since: 08/09/04
3 lifetime posts
Bvelectrical
Can anyone else share with me any problem they have had with the GE Profile frontloading washer door seal/collar mold. We have an 18 month old one that reeks - nothing will fix it. Tried clorox. Tried vinegar. GE has been awful, won't acknowledge its a problem with their washers. Customer service is a nighmare(on hold for ages and lost all records to my parts order). We've ordered a new door seal, but I suspect it isn't a permanent fix because the design is so poor - no draining ability, water sits in the crevices. GE customer service had the gaul to have me pay for the new seal and labor as it falls under "normal wear and tear". Advice anyone?

appliguy

07:25PM | 08/13/04
Member Since: 07/23/04
491 lifetime posts
Hi,

No model# posted, but some GE front load washers are made by Frigidaire for GE.

**Can anyone else share with me any problem they have had with the GE Profile frontloading washer**

I don't own one so I cannot share any useage problems.

But this may help....

http://www.applianceaid.com/tumble_washer_odor.html

jeff.

Appliance Repair Aid

http://www.applianceaid.com/

DanO

07:26PM | 08/13/04
Member Since: 11/11/02
2293 lifetime posts
GE's front load washer is made by Frigidaire and does not to my knowledge have any kind of systemic mold problem. Modern washers of all designs (not just front load washers) can experience mold build-ups if residual moisture, detergent and fabric softener is left behind after a wash.

You should check the amount of detergent and fabric softener being used for the temperature and hardness of the water in your area. To help prevent a mold build-up (after cleaning what's there now), leaving the door ajar between washes (if safe from children) and the detergent drawer open a bit should help. Leaving both doors open will create a chimney effect and will help to allow residual moisture to dissipate.

You can also run a wash with just bleach and *hot* water and/or use a commercially available washer treatment like seen at the following link periodically:

LINK > http://tinyurl.com/63k92

JMO

Dan O.

www.Appliance411.com/?ref411=+GE+washer

The Appliance Information Site

=D~~~~~~


pennyhughes

01:42PM | 08/14/04
Member Since: 08/09/04
3 lifetime posts
"GE's front load washer is made by Frigidaire and does not to my knowledge have any kind of systemic mold problem."

Sorry, DanO, but mine does. The rubber tub boot/collar is impregnated with mold. Nothing - bleach, vinegar - removes it permanently. The design of the boot is such that it can't drain and always has water in the crevices at the bottom. The dispenser opening smells in spite of bleach treatment. The problem stated a year into my purchase. It appears very similar to the Maytag problem. I never use fabric softener. My dispenser requires liquid soap. I use very little each wash. And, I'll be damned if I'm going to start sterilizing this washer between use.

GE customer service is a nighmare - long waits, no one with a last name to follow-up with, a denial that the problem can exist, wrong parts sent out, parts grossly over-priced(cheap knobs that constantly break that cost $26 a piece, etc....

I'm hoping to hear from others as I can't be the only one suffering with GE's mold problem.

DanO

06:15PM | 08/15/04
Member Since: 11/11/02
2293 lifetime posts
** " ... does not to my knowledge have any kind of systemic mold problem." ... mine does. ***

I was talking about a flaw *in the design of the washer* which causes it. I have a good friend that has used a Frigidaire front load washer for 4+ years and he's never had any kind of mold problem. All he does is give the boot a quick wipe and leave the door and detergent dispenser drawer open slightly when not in use.

Maybe your washer's tub is out of whack somewhat causing the boot to be slightly deformed to the point where it traps water? I can't explain the detergent dispenser unless the water it gets flushed with is not draining properly. Is the machine level?

I can imagine that any parts that get to that point will not come totally clean again and will likely need to be replaced.

Sorry I can't be more help, it really needs someone to look into it for possibilities. I would suggest a Frigidaire *factory authorized service depot* as they are likely to be most familiar with the product.

JMO

BTW. It may be possible to get replacement knobs through Frigidaire. They may be a little less expensive than getting them through GE. If you post the washer's model number (from right off the machine's identification tag) and which knob(s) are frequently breaking, I'll have a look.

Dan O.

www.Appliance411.com/?ref411=Frigidaire+Washer

The Appliance Information Site

=D~~~~~~


pennyhughes

03:09PM | 09/01/04
Member Since: 08/09/04
3 lifetime posts
Thanks, DanO, but here is my saga so far: Today with parts and labor, I spent just under $300 to replace the boot/collar. I'm appalled at the price of service and denial of the problem by GE Service. You can see the film of mold and smell it. The serviceman told us that our washing in cold water was the problem. The detergent doesn't dissolve. What a crock! Sorry, but I wash many clothes in cold water to prevent shrinking and fading. Most detergents are calibrated for all water temperatures today. I refuse to ruin my clothes to avoid GE's mold problem. If GE's stinking(literally) washers require only warm/hot water, then they have a problem rather than me.

Anyone out there dealing with this problem? Maytag owners have heard this same nonsense and denial of a problem. The boot drainage design appears just as poor with GE. Please email me?


DanO

05:07PM | 09/01/04
Member Since: 11/11/02
2293 lifetime posts
** Most detergents are calibrated for all water temperatures today. **

Most the leading detergent and washer manufacturers now consider "cold" to be about 70°F (check your detergent package label) and their detergents and the newest washers are designed for that. If you are actually washing in "cold water" (< 60°F) and not adjusting your detergent use accordingly, I believe the technician you had out is quite possibly correct in his assessment. Sorry.

JMO

Dan O.

www.Appliance411.com/?ref411=+GE+washer

The Appliance Information Site

=D~~~~~~


BV000824

01:52PM | 04/14/13
Mt GE front-loading washer also has a mold problem. Not just in the door, but also in the soap dispenser, which is overly difficult to clean. We only use proper soap and rarely use cold water. This is a design failure in the GE appliance.

JohnTDI

11:46AM | 08/16/13
Member Since: 08/16/13
1 lifetime posts
I have a GE frontloader washer with a huge mold problem around the sealing gasket even when we leave the door open between washes and we live in a dry climate. Mostly we use warm/cold water settings but after a few weeks the gasket is black with mold. I know there are anti-fungus plastics being made. Why doesn't GE fix this health hazard?!

BV001985

11:13PM | 09/01/13
We have the same issue here, its horrible. I am VERY unhappy with my washer and will not purchase anything from GE again if this is how they operate.
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