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etacarinae01

12:08PM | 06/03/05
Member Since: 06/02/05
2 lifetime posts
Bvelectrical
I just bought a brand new house and had ***** come to install W/D. After the guy installed the washer, he turned on the washer for a test run, but instead it flooded my entire house!! He had hooked up the washer to the wrong drainage pipe b/c he didn't check to make sure that he was hooking it up to the right pipes. Here are my questions:

1. Is it true that the installer could use a flashlight to look down the drainage pipe to make sure it is the correct one to use?

2. In addition, couldn't the installer also be able to feel with his fingers whether the drainage pipe is the correct pipe to hook up the washer to?

I'm asking b/c ***** is refusing to replace my carpets, b/c they say it's not their fault and that their men are not trained plumbers and cannot differentiate between different drainage pipes. Is there any truth to this?

Please help! Any information would be greatly appreciated. My contact is [email protected]

Billhart

01:16PM | 06/03/05
Member Since: 04/25/05
1915 lifetime posts
To give them there due I am not sure why there are 2 "drains" that could be confused as to which is which. That in by it'self might have taken them off the hook.

Not knowing what the other "drains" are or there characteristics there is no way to tell you what they could have done to tell it was the correct drain or not.

HOWEVER, "After the guy installed the washer, he turned on the washer for a test run, but instead it flooded my entire house!!" if they turned started the washer and walked away and it OVERFLOWED then that is plain negligent on their part. They should have monitored the whole cycle. There are many things that could caue water problems including a bad hose or defective washer.

BUT, if it was not an overflow, but rather the pipe went someplace else and was not connected so that water dumped into another part of the house and not seen at the washer then I don't see that they have any responsibility.

"I just bought a brand new house"

If this ia brand new home then the builder would have some responsibility to have the is capped or identified that is is not for water, specially if it was near an area where one would expect to have a washer drain.

If this was just new to you the seller "MIGHT" have a liability in not disclosing the problem.


etacarinae01

01:38PM | 06/03/05
Member Since: 06/02/05
2 lifetime posts
Thanks for your reply. The "dummy" pipe actually sent the water in between the walls of my house and flooded it that way. It was not an overflow of the machine--it was an installation problem. I have talked to the builders, but they are pointing the finger at ***** saying that it's an installation problem and the installer should've checked the pipes before installing. That's why I am inquiring about the drainage pipes. I will probably consult some plumbers to see what they have to say. Thanks.

tomh

02:15PM | 06/03/05
Member Since: 07/01/03
549 lifetime posts
I really never have heard of such a thing as a dummy pipe. An open drain pipe that terminates in the wall but is available to an installer or homeowner. There is no test or check for that. The builder should have removed or capped the pipe. I tend to side with the installer on this. Unfortunately, as with all things in dispute, this will either go to arbitration or court. If damages are significant and uninsured, talk to an attorney.

DanO

05:38PM | 06/03/05
Member Since: 11/11/02
2271 lifetime posts
** 1. Is it true that the installer could use a flashlight to look down the drainage pipe to make sure it is the correct one to use? **

Very unlikely IMO.

Maybe if they had a remote camera system and a snake and could feed it into the drain all the way to the point of connection... But that isn't really an appliance installer's job.

** couldn't the installer also be able to feel with his fingers whether the drainage pipe is the correct pipe to hook up the washer to? **

Giving your later statement of, "the "dummy" pipe actually sent the water in between the walls of my house and flooded it that way", could anyone have gotten their "fingers" inside the wall to see that the pipe was not connected to anything??

** ...is refusing to replace my carpets **

Unless the carpets were allowed to fester in that condition for at least several weeks, there should be absolutely no reason they should have to be "replaced". A simple professional cleaning should be the most they would need. It wasn't sewage which spilled onto them.

IMO you should contact your insurance company and they can take the matter up with the builder which is the only person I can see even remotely responsible.

JMO

Dan O.

www.Appliance411.com

The Appliance Information Site

=D~~~~~~

Handyman

05:35AM | 06/13/05
Member Since: 11/18/98
187 lifetime posts
I recently inspected a home where the builder had a standpipe and one of those plastic boxes for hot and cold water and drain. The plastic box’s drain had no outlet. We had them seal this so it could not be mistaken.

If the cap could be lifted and mistaken for a drain it could be the home inspector's error in not finding it but your builder's error in not properly locking this off.

Why would you ever need a non-functioning drain in your home? If it didn't happen this time, when you sold your home five years from now. (USA average) the new buyers would be suing you. Not Lo wes Se ars or Bes t buy or whomever you purchased your appliance from. They do a brief install. They are not licensed plumbers. Now if they pulled a permit and said they were "installing" this washer which included actual plumbing, ie running water lines and drains. (not attaching hose type connections and placing a black j-hose to the drain hole) they could be liable as well.

The most you will probably get from them is free delivery, which you may have already gotten.


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